Did you try what has been written above?
Did you already have a look at this?
https://fairphone.zendesk.com/hc/en-us/articles/213161166-My-microphone-does-not-work-properly
Are you using the latest software?
Check also this:
If it is during phone calls, see here:
see
More generally, if you experience problems also have a look at troubleshooting here:
https://fairphone.zendesk.com/hc/en-us/categories/200154545-Fairphone-2
Have a look at this:
I am having the same problem. As far as I know it worked perfectly fine until I updated to 1.7.1 (I was at something way earlier, 1.3 or something similar). If it was hard to understand me before, people just didnât tell me. But after the update people didnât understand me at all anymore when I talked to them, unless of course I put the phone on speaker mode.
Reading through this thread I tried some of the things suggested. I poked a little in the mic on top and tried to clean it. I did test calls with the phone and I was able to hear myself again after that, but there was a lot of crackling and background noise, especially when I properly put the phone next to my ear and my hair were in the way as well.
After that I took out the top module first, to maybe be able to clean it more, since it had worked at first. In the core module I poked through the little hole above the microphone. On the inside it is covered by a small black tissue, but mine was loose on one side (maybe because I had poked at it before) and seemed to be misplaced a little. I am not sure it covered the entire hole.
The actual micro looked clean and fine.
Then I also took out the bottom module, but I couldnât find much that I could have done other than blow in the hole again, so I put it back in.
Restarting the phone and calling myself again there were noticeable differences, however it got worse instead of better: on normal phone mode I couldnât hear myself at all again, and on speaker I could hear myself only faintly with a lot of crackling. On the fairphone side however, there was a loud background noise now. It wasnât crackling, but more a constant humming of sorts.
My flatmate has a fairphone as well. I want to try to export her version of the dialer app and use it on my phone, because I am still a little hung up on the fact that I only noticed a difference after I updated. She still has an earlier version, 1.4 I think, so I want to try that.
Update: Using the older dialer version really didnât help at all. Iâm going to order a new bottom module now as well and hope that Iâll get it refunded.
Please contact Support first and ask for a replacement. Youâre doing everybody who needs help from support a favor if you donât increase their workload by having them investigate in retrospect whether your bottom moduleâs replacement would have been a warranty case.
I am sorry, I ordered it already 
I didnât know this would make things harder for support. Iâll keep it in mind if I need a replacement again, thanks for letting me know!
Hi just wondering if you got this issue resolved? I havenât had my F2 phone for very long and already he microphone is not working? Can you let me know how you fixed your problem. Thank you.
Hi there,
Same problem for me for the last 2 weeks. Funny thing is I can have the mic back if I plug the USB charger and move it slightly upwards, so now I know quite for sure itâs a connection issue between the module and the motherboard.
I removed the module and it looks like the metal connector is not flat, but rather concave, as you can see on the pic enclosed.
Iâm waiting for the replacement module but FP support told me they are out of stock and they donât know when they will get new onesâŠ
Well⊠I lost SO MUCH time with this phone⊠Proximity sensor, BT audio, cover case, random reboots, black screens, etc⊠Iâm really pissed off and seriously considering going âunfairâ again.
Nicolas
I have now the same issue. First the people I was calling complained about loud noises, and today my microphone stopped working completely.
I noticed the same thing as @Nicolas_Rabaud, putting my charger in the phone and using it to press the bottom module towards the screen make the microphone work. As soon as I stop pressing the mic stops working. I tested with calls and a sound recording app.
I will contact support but I am also thinking of buying another phone as I already got my motherboard replaced after months of waiting (random reboots + many other issues), the screen now displays bright spots (Bright spot on the display) and my mic stopped. I thought I bought a fixable phone, not a phone which needed constant fixing. Also the point of fairphone, i.e. not trashing electronic is just completely lost. I didnât have to change anything in my previous phones, and they lasted more than the official 5 years of Fairphone.
Bonjour Nicolas,
Je te comprends trĂšs bien, jâai eu moi mĂȘme Ă gĂ©rer pas mal de galĂšres avec le FP2 et câest un peu dĂ©courageant.
Ceci Ă©tant dit, un point positif : jâai reçu le module de remplacement 3 jours seulement aprĂšs avoir signalĂ© le problĂšme et la rĂ©paration a Ă©tĂ© trĂšs simple Ă rĂ©aliser. Maintenant tout est rentrĂ© dans lâordre.
Bon courage.
Nicolas
same problem here. It started a couple of weeks ago. I found a way to live with the FP2 and then this came. Now I have to wait several weeks until I get a bottom module. They are not manufacturing at the moment they told me. Until then I cannot use this phone for anything except texting. GreatâŠ
same problem here. It started a couple of weeks ago. I found a way to live with the FP2 and then this came. Now I have to wait several weeks until I get a bottom module. They are not manufacturing at the moment they told me. Until then I cannot use this phone for anything except texting. GreatâŠ
that is so true. this is not subjective my friend. itâs an obvious fact. I totally lost my faith in fairphone, seriously
Just chiming in: my phone too has microphone issues. Three days ago it simply didnât work (checkup, skype test call, actual calls), so contacted support to request a new module.
Yesterday night tool I noticed when using the checkup tool that the microphone kind of worked again⊠but only if my (Palm, so CE certified) USB charger isnât plugged in. As soon as I plugged it in there was nothing but noise on the line. Could this imply there might be some interference problems in the module?
What a pity! My FP2 is charging very unreliably now and the charging status changes when I push the plugged in micro USB plug. I think the micro USB port is worn out, and I need a new bottom module, too.
Did they mention when we can expect new bottom modules in the shop?
I think Iâll rather request a bottom module at our marketplace than to wait âseveral weeksâ until I can use my FP2 again.
Yepp, indeed a pity! Nope they didnât say any time. Thanks for the marketplace link. Didnât know about that 
I think my mic has also stopped working. Sometimes itâs fine, other times people arenât hear me when I make calls
So many issues
My primary mic didnât work either. I only could make calls when I put the speakers on. Called support on Tuesday, received a bottom module today for free (I live in Belgium), and installed it. All works fine now. My phone was still in guarantee as I received it in February 2016.
Support keeps a few modules for them, so that they can help people.
Must say, received great support twice already!
Fairphone replaced my microphone module and everything was fine after that.
I have the same problem everybody have with the microphone. And i also have problems with charging the phone.
I sent a email to fairphone, and they said they would replace the module. So i was pleased. But the thing never showed up, so i emailed them again. And the answer i got was that they didnt have any left and was waiting for new ones
So it is really annoying to now read on the forum that some have gotten new modules.
I talk to them in early desember.
@Simon_Thuthu
Exactly what I have experienced as well. I had the first problems with calls in late November. Wrote them in early December. Everytime I ask how long it would take I get a reply a couple of days later that sayâs something like âWe are sorry but we ask for more patienceâ and âwe will send you the bottom module as soon as we get itâ. Going on for weeks now. Iâm losing my faithâŠagainâŠ
