Bright spot on the display

I know four people with a FP2, I’m the only one with this “problem”. But I don’t care, since it’s only visible with a white content…

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I received a second replacement screen last week and, initially, it was fine. However, it is now 5 days since fitting it and the dreaded spots have reappeared. I guess it’s just something I’ll have to put up with but it’s a great shame. I will say, however, that customer service has been excellent considering how busy they must be.

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So you got a replacement screen without sending the phone in? That’s some progress at least :slight_smile:
Would be great to get some more information about those spots from Fairphone. Is this a problem with old screens only (and replacement screens might be old ones in stock) or is it persistent with newly produced screens as well?

Still haven’t changed mine because of some posts saying the spots appear after some time.

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Yes I did. I then changed them over and sent the other one back. However, this was for my second replacement. The first replacement involved me buying a new screen then getting that refunded when I sent the old one back. There new one was tested by the FP guys prior to sending it to me and it was fine. (It’s also from a different batch to my other two - the original and the replacement). As I said, this one now has the bright spots on it also. I guess it’s just something well have to put up with but it does leave a bit of a sour taste in the mouth, I must say…

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The spots did not reappear yet at my FP2. I have my replacement screen 5 weeks now. (I have only temporary spots due to smudging which can be wiped away.)

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Got a white spot as well, it’s similar in position to the one mentioned by gmarcon on Apr13.
My phone is now 4 months old, seems like a shame… but I don’t want things unnecessarily thrown out, so I will stick with my spot!

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I Discovered those spots for the first time today after 8 months. My Fairphone was in their repair center 1 month ago for other issues (got the motherboard replaced). I hope I won’t have to send my phone for repair every other month.

Just wanted to know if somebody has received a display module (in exchange for an old one) that doesn’t show those spots after some time.

I haven’t discovered any permanent bright spots on my replacement display yet. But it’s only 4 ½ months old (on my first screen, they appeared after 6 ½ months).

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I received a new display 7/11/2016 but after a few weeks it also started again to show at least one bright spot:-(
Disappointing, I had to buy a new display, send in the faulty one to get the money…Don’t want to do that over and over again…

Please don’t do it this way at all. This is much more work for support. Just contact them first and get your replacement from them directly.

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This solution came from support, that was the only possible solution except sending in the whole phone for an uncertain period…

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This is what Support told me:

Unfortunately we do not do this (sending free new display) anymore as it ended up too many times customers not sending anything back to us.
Instead today we ask the customers firstly to pay for the new screen, then once they have swapped it and send back the faulty one we refund it back to customer once we get the display.

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I have had my third replacement display now (I had bright spots and partly unresponsive touchscreen).
I have my latest now for about 1 month.
I just checked, and I’m afraid I’m seeing new bright spots again :disappointed:
But as it’s hardly visible during normal use, I’ll stick with it for now.

I got the screen replaced and had bright spots again after a few weeks. Then I had the phone replaced due to random reboots. And, after a couple of weeks there were bright spots on the screen on the new phone.
Honestly I don’t care too much about those spots. I only see them when the screen is all white. The random reboots on the other hand, that is a problem.

Hello, i got my FP2 since August last year. After a month i noticed some lighter spots on the display, they are only to be seen with a white background (like in Settings), but then its really irritating to my eyes.
I changed the display with the help of the support and my new display shows the same behaviour after two months. The spot is on the lower half. My question: Has anyone else noticed this? I didnt find anything about this here or anywhere.

People have noticed, yes - I’ve moved your post to the relevant topic - see above.

Looks like you have (sadly) the most experience with this problem, how long is it taking the support on average to resolve the issue?

I had exactly the same issue (and pretty similar patterns) so interesting how that’s a common hardware defect (just like the bottom module & not-slim case)

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Had the same problem. Opened a new issue. Got a quick response. They delivered a new Display module but I had to pay for it until the got the faulty one. I already got the money back now.

Unfortunately, the replacement Display module did also develop some bright spots. And they are not in the same location :frowning:

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