Yesterday at work I lost my internet connection after previously having it. Phone up to date and did a restart which usually helps. No luck. on/off no luck either.
What stopped working:
what kept on working:
same issue today at home - if I turn off the wifi it reverts to ‘no internet connection’.
I still have data allowance etc so everything should work.
WA seems to work ok, means you can send a WA mesage when Wifi is not connected?
Such a sudden interruption to me sounds a bit more like a reception issue, unless it occurred directly after a system update (version you have installed if very new…).
However, have you tried the other SIM slot? Have you checked your APN have not changed, i.e. check if entered as indicated on the network providers HP. Maybe try to reset the APN to default (three dots in the APN settings), just make a screenshots of the current entries. Can you test another SIM card (better different provider)? before this update there was a bug for some user which could be solved by adding a second SIM and then it was possible to change the mobile preference from always ask to the preffered SIM…
It is weird. Hopefully it is not the combination of Fairphone and Ecotalk as both companies are doing the right thing for the world - I don’t want to change either but it is the 3rd issue within a year.
4G means 4G is available on the cellular network connection.
The triangle indicates signal strength (pretty low in this case).
The little cross in the triangle usually means that the mobile data connection is switched off or unavailable, but in that case normally you wouldn’t see “4G” mentioned. Seeing the two together is strange and I don’t remember ever having seen that.
I would interpret that as meaning “4G is available on the cell but signal too weak for a data connection” but that’s just guesswork.
Tomorrow when you contact ecotalk support, make sure you describe these symbols exactly – and that they understand.
You might go to the following setting: Settings > Network and Internet > Mobile network > Advanced > Preferred network type,
and instead of Automatic (4G/3G/2G) which is the normal value for this setting, test the other options.in descending order.