I switched to Fairphone after being an iPhone user of 10 years and love it, I’m a complete convert but this is verging on being a show stopper. It is certainly putting my partner off from making the switch as well.
It is extremely annoying, you can be having a conversation with someone and the screen keeps going to sleep. Watching a video clip on Instagram and the screen goes to sleep. You get 25 seconds before the screen dims, then 5 seconds later it sleeps.
I have seen a post about being able to get around it by installing the open OS but I don’t want to go down that route for what surely is such a simple thing to resolve.
PLEASE fix this and allow me to sing the praises of the Fairphone to everyone I come into contact with, rather than saying ‘yeah, its good but until they fix the screen sleep issue I wouldn’t bother’.
I am keeping my fingers and toes crossed - I want to love this phone!!
There is a solution in the thread that you are referring to, but it requires root (not necessarily Open OS). If you don’t want a permanently rooted phone, you could temporarily boot with a rooted boot.img, apply the fix and then go back to the original boot.img.
I’m also pretty sure that a factory reset would fix it (since the faulty value is stored in a database which gets erased when wiping the phone). But I understand that this is something most people would want to avoid.
(After reading through the linked discussion it still seems a mystery why this happens to some phones after all.)
Success!! A factory reset did the job and fixed it.
I did a factory reset and when the phone came back on I didn’t configure anything, just clicked through without logging into a Google account or setting anything to see how the phone behaved and sure enough, the display sleep setting acted as it should do.
I then did another factory reset but this time logged into my Google account and restored the last backup. This time however the issue returned!
A 3rd factory reset and this time I logged into my Google account but I didn’t restore the backup and pleased to say the display was back to working.
So… the fix for me was, a factory reset but don’t restore from backup.
Thanks for everyones help and input with this, much appreciated