Fairphone

English

Headphone Jack/plug doesn't work

Tags: #<Tag:0x00007f05e6eb03f0>
#1

Goooooood morning to you all!

So when I first got my FP3 was realy happy and content about it… but after one day I noticed three things that where not so good.

  1. Bad WiFi connection
  2. Fingerprint scanner not working properly
  3. Headphone jack not working

So for the first 2 I will look for a topic or make one myself (for the 2nd I already did). For the 3rd I will explain it here.

When I plug in my headphone, my FP3 will still play over the speakers. I use my music the most of all and WITH earbuds… so this is a problem for me…

Hope to hear from you all :pray:

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Does the Fairphone have many issues?
#2

Can’t hurt to contact support about this.
A support contact form for the Fairphone 3 can currently be found here (just choose Fairphone 3 as your model) …

https://support.fairphone.com/hc/en-us/articles/115001041206

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#3

I have done this. Support just takes a long time haha… so then I turn to the Comm. :pray:
Thanks for your reply!

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#4

Hi;
i have the same problem with the headphone-plug (does not work) und the fingerprint-sensor (work more or less) with my FP3.
Are there any solutions available?
Thanks

#5

With the fingerprint the problem is how sweaty your fingers are. This problem is no more for me. But the headphone jack is a big negative thing… when it does work (sometimes it does) and I unplug it, my phone still thinks it is in and will not play sound over the speakers anymore unless I restart my phone.
Support still doesn’t respond and I am forced to get a refund… I don’t care about the lesser specs, but for €450 the phone must be of great quality! Realy disapointed :sob:

#6

Support is known to not reply immediately (which is legally OK) as they are busy. More so, given the product launch. However, you’re free to issue a refund regardless (Wet Koop op Afstand). They even give you a month instead of the regular 2 weeks.

#7

Same Here, my headphone was perfectly working for over a week and now even when I plug the Jack in, the sound continues to play through the internal speaker, just like if the headphone is not reconized as plugged in… Sounds like a hardware issue, but cannot tell much more right now.

Otherwise super Happy by my FP3 compared to my old FP2

#8

Solved by shutting down and restarting the phone. :smiley:

#9

Don’t think so, unfortunately:

You are entitled a cool-off right; that is, the right to cancel your purchase within fourteen (14) days from the day the product(s) was delivered to you, without explanation and without penalty.

Taken from this page:

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