I have started that topic in September 2019 : No sound 50+% of the time in calls, until reboot - #174 by Bas_tien
This topic seams to be the very same in german language : 🇩🇪 Telefonieren nach Spotifynutzung nicht möglich
And in french : 🇫🇷 Pas de son quand j'appelle
I do not want to duplicate the info in that topic. Feel free to go there to make up your mind on it.
The baseline, is that I am realizing now that what I thought was a honest support, trying to troubleshoot my problem without success, is actually a planned strategy to avoid providing support, thus breaking the consumer law.
I base those accusations on :
- How they ignored my request for getting my faulty phone replaced (various ways have been used, from asking me more details, trying to consider my problem is another solved problem, sending me back to the support entry point, but mostly ignoring the details I give about the problem, and ignoring my requests for return/exchange)
- How everyone in the here above linked topic seams to experience the same with the support
I am now looking at that link : Resolve your consumer complaint | European Commission
It seams to offer different possibilities to solve consumer complaints :
ODR (Online Dispute Resolution)
Seams to be a EU (+ Norway, Island) that requires to fill up a form, and aim at a short resolution (30 to 90 days). I’m considering filling that form.
Dispute Resolution Body (consumer organization)
Seams to be relying on different european nation consumer organizations, and are listing relevant ones, such as :
European Small Claims Procedure
Seams to be some kind of timed simplified court case, which includes the payment of a fee, and filling some forms. Each part (attacker, defender, court) has a limited time to answer. More details : European Small Claims procedure: Cost and process - Your Europe . I understand that this solution should be considered when others failed, because it implies the court.
Is anyone interested in joining effort and sharing information ? So we stop being small fries bullied by a company, which takes advantage in taking us individually.