thanks @Stefan for ur advice, I already tried to find comparable posts… unfortunately without success…
@Bonus: I also removed the SD card! furthermore even the SIM card to check whether it triggers the problem… but it makes no difference… sounds like a problem with the hardware which is why I’m afraid that I have to send it back for reparation.
same issue: pattern lock screen seems frozen/unresponsive. interestingly, the date shown under the clock has a strange format: “5, 8 1 (clock symbol) 1 08:40”. This makes me think there’s a corrupted setting somewhere…
I have the same problem. This morning my FF got a little bit wet, it was still working (I could see activity and notifications coming in) but the touchscreen does not work. After restarting it, the phone works (i see activity) but the touch screen does not react, so I can’t log in. What to do?
You should not have turned your phone on because wet phones can short-circuit. Maybe you damaged your touchscreen turning the phone on. To make sure, your phone is completely dry, follow @humorkritik’s advice:
If your touchscreen is damaged, you’ll need a replacement touchscreen from the shop.
I have the same problem as you since yesterday. My FP1U starts as usually: “loading” appears, then “start a mouvement”, then “Fairphone”, then the lock screen appears. But this lock screen is unresponsive and seems frozen.
Thank you for your quick answer…
I’ll try the hard reset. But reading the instructions on your link, it appears that all the data will be lost.
Do you think I can by a SD card and try to save the data first ?
Do you have any instruction on this ?
Many thanks !
Unfortunately, if you can’t unlock the phone it will be hard to backup anything. I installed a good backup app (Titanium Backup, but look around on the forum for more information on backups) after the first few times, because indeed: all data are lost
Soft-bricked means that your operating system got messed up.
It is possible that there is still some waste energy stored in the power button, which prevents power on. Take the battery out and press the power button for at least 10 seconds. Put the battery back in and try to power on again. Alternatively take the battery out and keep it outside overnight. In the morning try starting the phone.