Fairphone 5 screen is off (can not turn it on)

[Douvie_Road]

Hi,

My Fairphone 5 screen is off (I can not turn it on). It is charged. I receive phone calls and messages but I can not reply. What is the solution?

Thanks

[mgkoeln]

Fastest solution to try would be a hard reset. Press the power button for a few seconds until the phone restarts. If the screen stays dark after the reset, open the back and check if all screws are tight and it’s properly connected. And you can always dismantle and reinstall the screen.

[Incanus]

These screen freeze behavior is reported here already several times,
see:

Occasional issues in activating screen of my fp5

Hi, I am writing to report that occasionally (maybe 1 every 100 unlock attempts approx) when touching the power button the display fails to activate and stays black. When this happens, haptic feedback still works (I can feel the phone reacting to buttons, but the screen stays black). Rarely, it’s possible to make the screen “resurrect” by touching other buttons, but in most cases I would detach the back and battery in order to reboot the phone so to be able to use it again This now…

Fairphone 5 freezes repeatedly

Hi there, my wife’s FP5 repeatedly and frequently freezes in most different situations: we got it on 14 or 15 Sept and by now 6-8 freezes. Twice, a bit of waiting resolved the issue, but in the other cases not even the power button helped and she had to remove the battery. Situations the freeze occured included: usage of the dual view window switch on after charging while reading emails (email app is called fairmail funnily) the battery was between 50 and 100% any idea/remedy? mike

for example.

[Douvie_Road]

Thank you. Good advice. It is working now.

Kind regards Hossein

[ThomasHaarlem]

I had the same. Remove battery for a few seconds. Place it back and turn the phone back on. Works for me.

[John_Thomas]

Those are workarounds, not solutions.

Can we get a response from Fairphone to say they recognise the problem and are working on a solution?

I see this once a week or so. Have to spend a couple of minutes waiting for the phone to reboot reach time.

[yvmuell]

Did you contact Fairphone Support, because the forum is not official way to report issues and the more people report the same the better/faster they can look into it