my wife’s FP5 repeatedly and frequently freezes in most different situations: we got it on 14 or 15 Sept and by now 6-8 freezes. Twice, a bit of waiting resolved the issue, but in the other cases not even the power button helped and she had to remove the battery.
Situations the freeze occured included:
usage of the dual view window
switch on after charging
while reading emails (email app is called fairmail funnily)
I would not exclude nothing when it comes to systems (apps included) which are updated and updates are not always only doing good things and influence compatibility. And without troubleshooting (other apps etc) it will be difficult to reproduce and/or find the cause. So is it a gmail account or any other? To reproduce one needs this information (if gmail you cant use K9mail however with all other mail provider I use it works very well without any freezes etc)
if its only always with those apps we would need to find someone using them both as well to check if this is a general thing with those 2 apps and at the end, as a third party app (7cooks) is involved FP would rather not work on this. So to exclude YT maybe use with YT and another App…
thats rather odd and I would contact Fairphone in parallel contactsupport
to debug you could just try to set-up yours as your wife would do and hers like you do…
I will see if I can reproduce the FairEmail thing only with using Gmail. web, t-online plus posteo, murena and several strato mail addresses work well for me with K9Mail and I would rather think that can be a Google/Gmail thing as Google prevents synchronization with other apps, and this now is needing extra tweaks from the app developer…
Be prepared that support will ask your wife to do a factory reset, so start to back-up if not done regularly.
I honestly have no idea what may be the root cause of this at the moment, but it doesn’t sound like the fault of a specific app to me if it occurs in completely unrelated scenarios each time. You could of course try to iteratively restrict background activity of installed apps and see if that has any effect on the issue, but I honestly doubt it.
I can give you some suggestion to make debugging easier once the issue occurs again (e.g. activating some visual debug indicators via the developer options):
You can enable Show taps and Pointer location (e.g. to distinguish touch input and display issues. If touch inputs that were done during the freeze appear once the device unfreezes, it may be an indicator that its only affecting the rendering of graphical output. If on the other hand things such as the time keep incrementing but no touch input is registered, it may be an indicator that only the input is affected.)
You could also enable surface updates, but those will be rather disruptive during normal use.
I strongly recommend you also enable USB debugging, install adb on your computer, connect your phone and check the box to always allow usb debugging from this device once you connect it. This will allow you to send adb commands to your device from your computer next time this issue occurs, even if the display is locked. (Note that your computer will generate a unique RSA authentication key, so checking this box will not allow other computers to do the same.)
When the device freezes the next time, see if adb recognizes your device despite it being frozen. If so, you can try to access the devices logs and data, or execute arbitrary stuff on your device without requiring display input/output. This would allow you/us to collect information about what is actually frozen and what isn’t (e.g. if it’s a screen-only issue).
It happens to me too, twice a day minimum, I have to always take out the battery, hopefully it will be repared… (I have several e-mail accounts there). Isn’t there a chance some buttons combination makes hard restart? Fairphone 3 had this with on/off button, here it doesn’t seems to be…
I would like to say that I am also experiencing the same issue.
Once a week in average I have to hard reboot my Fairphone 5 holding Power + Volume down, because the screen froze.
When the screen freeze, the phone is still “alive” because I still receive notifications. Of course I can’t see them, but the phone vibrate and I can hear the notification alert.
Also, I am still able to turn off the screen by pressing the Power button. If I press the Power button again the screen will light up again in the same state, frozen and displaying the same app than before (even if it should show the lock screen).
This is a bit annoying, and I hope it will be fixed in a future update.
How can I help ? Do you need more information to reproduce the issue ?
To be honest, I don’t know the exact conditions to reproduce the issue. But I am not using Fairmail, so in my case this is not the culprit.
I am using the FP5 for two weeks and had three freezes, all using different applications. My gut feeling is, this happens when I do excessive screen rotation, at some point it gets stuck. Hard reboot or removing the battery is the only solution to recover.