I had the exact same problem. My description as well: From one day to the other I could not charge the FP3. When running and connected to power USB the LED lit up but the charging symbol of the battery in the display (top right) did not appear and it did not charge. When connected and turned off, the LED lit up and it “booted up” vibrating, showing Fairphone logo and a message that it ‘charges, do not disconnect’ then going blank, vibrating, showing logo, message and going blank… In the end the phone would actually lose battery life quickly due to this behaviour and not charging at all.
In short it was solved by a replaced bottom module. I tried hell a lot of cables and cleaning the USB port, freezing the battery and what not. Yet as soon as I replaced the bottom module it charged again.
Note: I also ordered a new battery together with the bottom module, which I tested first. It showed the same message with 67% charged but also looped and didn’t charge at all. I used the battery to sync and copy some data before replacing hte bottom module
Hope this information is handy for some other costumer, I like the fact that the phone is repairable and I could make use of it. I even replaced a malfunctioning camera a year ago as well.
Charged my phone last night without any problem. Then installed the latest update (now in build 8901.4.A0019.1), security update of december 5th 2022. I forgot about the update for a while so only did it yesterday night after the phone was fully charged. The next day I plugged my phone in the car and it wasn’t syncing to the system, nor charging.
I tried a charger later that day, didn’t work. It did show the yellow light, but not the lightning bolt in the battery icon.
Let the phone die completely (cause sometimes that helps, I’ve read). While the phone was off, I plugged again. It showed the message “charging phone, don’t disconnect” and 2% battery, charging. The lines in the battery were not moving though, it was just one flat red line at the bottom.
Left it like that over night, next more it was 1%…
So is replacing the bottom module the only solution?
Thanks for responding.
I thought first it was maybe the battery having a problem.
I discovered something else after writing here. The adapter I used to charge it the last time is also broken. So my guess is one of them malfunctioned and also broke the other…
The update is probably just coincidence and unrelated.
I already ordered a replacement part. It’s out of warrenty. I can try the deep clean, but I just hope replacing the part will do the trick.
Same issue here.
Yellow light, but no charging icon.
I ‘ve tried several cables, and sometimes the same cable works, but others don’ t.
After read a lot of threads here, I’m going to buy a new charging port.
I have the same Problem for months now. I have to connect and turn it off an on a couple times and then it works sometimes. Bought a new battery and took it apart a couple times. Nothing… I ordered a new bottom module now. I hope that will fix it. I had some other issues before with the software, but that got fixed somehow. I got a lot of cellphones over the decades, but this is the worst. Never again! Sorry, can not suggest it to anybody.
I have a Fairphone 3+ and it stopped charging this weekend. When I attempt to charge it, whilst it is on, the charging light comes on but it does not charge. When I attempt to charge it when the phone power is off, the phone comes on with the Fairphone logo and then shows be a battery charger logo. It then proceeds to toggle between the two without charging.
I have seen similar posts recommending cleaning, trying different cables, taking the bottom module out, taking the battery out and ensure it is clean but nothing has worked. Has anyone got any other ideas.
I have contacted Fairphone customer support but not received a reply yet.
Hi and welcome to the forum
Have you tried alternative chargers as well as cables?
If your phone is still under warranty that doesn’t cover you taking the bottom module out unless instructed to. Usually Fairphoen will ask you to do non invasive tests and if that doesn’t work and you have a valid warranty they will ask for you to send it.
It isn’t expected that you should try and resolve such issues mechanically.
If on the other hand you do not have a warranty
then removing and cleaning the contacts is always a good step,
There are ways…however when its a warranty case, they normally ask you to send the phone to the repair center, which means wiping all data and even more time without your phone. So I personally would invest in a Bottom Modul instead of external chargers or other things…
Hi everybody, thanks for discussing those charging issues here. Helped me a lot experiencing something very similar. The problem has been solved by exchanging the bottom module with one out of a friend’s FP just before sent in for recycling. Here what I experienced:
After getting a bit wet, not dropping in water, only contact to drops of water and humidity, partially some water inside the phone (humidity indicators stayed normal), I opened the phone and dried it quickly in high outdoor temperatures. The next day I recognised that the phone did not charge anymore and tried to charge with different chargers/cables/laptop without success. The phone shows a connection in the settings, but no charging (if connected to a windows PC no connection is build up). If switched off, the phone get’s stuck in a bootloop (logo, vibration, “charging please do not unplug”, logo, vibration, etc.). Sometimes randomly there’s no bootloop but still no charging. Already tried to switch of and boot again, remove battery, SIM-cards, cleaned the usb-c port without result. I recognised the problem 48h earlier and battery level dropped down to around 10% so I cannot use the phone anymore other than completing a backup.
After completing the backup (google-one) I rebooted the phone directly (before I always switched it off and then booted it again) and the phone connected again to the windows PC and showed slow charching (full in 19h from 6%). With the FP charger it charged normally again.
Later the same problem occurred again, no charging, sometimes with bootloop. Thus did a factory reset without any changes. Another reset brought the phone back to charging. But the next day the problem described above came back: no charging. Once I could charge the phone while switched off normally, but that was only possible one time and now it is not working anymore. Next step was cleaning the phone from the inside but nothing changed (removing modules, cleaning contacts etc.). The next days the FP3 charged sometimes randomly after toggling flight mode/reboot. There was totally no system under which circumstances it charged. Finally I had the chance to replace the bottom module with a friend’s one. She had to send her phone to recycling because of a mainboard failure so I got the spare part just in the right moment as it still is out of stock in shop.fairphone.com. The exchanged module works now normally in my FP3+ and my old module showed the same behaviour in the friend’s FP3+. So i guess the problem was definitely caused by the bottom module.
I hope this description is helpful for everyone experiencing similar problems. Seems to be the best and only solution to replace the bottom module.
Hi, same problem here.
I also tried changing charger and cleaning to no avail.
What does ‘solve’ it for me is to take out the battery and put it back in. Then I can charge normally one time. For the next charge I do need to repeat that procedure. So certainly not a permanent solution, but it also feels like exchanging the bottom module won’t do the trick.