tl;dr: Is the Fairphone 2 more durable if not carried around in trouser pockets? Please comment. You might fix a dilemma I am having.
please don’t take the title too seriously. I really don’t mean to be sexist or to harm anybody’s feeling concerning the sex/gender-thing. I am interested in everybody’s opinion here. It’s just that going the girls/boys-way felt like the most catchy thing to do while still keeping it about 90% accurate. What I am really interested in is: Do people that do not carry their phones in the pockets of their trousers have better experiences with the Fairphone 2 than me?
Some background: Like most guys I know, I carry my mobile phone in the pockets of my jeans during the day, taking it out for calls, messaging, browsing, etc. In the nighttime, the phone rests next my bed and during sports I keep it on a shelf or locked away. That kind of usage hardly bothered any other device I owned so far, but it obviously was too much strain for the Fairphone 2. My Fairphone 2 was buggy but usable from the start but after about 18 months of usage, it pretty much fell apart: Random crashes (OS- and power-independent), broken touch functionality (along the long sides of the screen), non-functional proximity sensor (power button needed to end calls) and a few other things. Just the regular stuff a lot of people complain around here.
Now, after having spent about three months in what I call Fairphones customer support hell, they are willing to give me a refurbished unit. The thing is, I will not use that one because the support took so long and the device was so unusable, I had to replace it with a medium-priced, conventional product.
Since Fairphone is unwilling to refund money, the question for me now is whether to sell on eBay or whether to pass the device on to my wife, who is currently looking for a new phone. I am not really happy with any of those solutions because with my experience, selling the Fairphone feels like ripping of an unsuspecting person while giving it to my wife probably will end in the same level of frustration I had to experience for the last three months.
I am sorry for having to be this explicit, Fairphone team: Your support is just that bad, it really ruined your services for me.
Wow, this is becoming a long post – let’s get to what this is about: My wife will not use her trouser pockets, like most girls I know. So, if you are a Fairphone 2 owner who usually carries the device in a handbag or such, I would be really interested in your experience concerning faults and defects. My hope is, the device might be more durable if transported that way. If there are people around who could verify this, it might really help me choose an option. If you refute, I guess I am stuck.
Thank you very much and have a nice day.