White noise with wired headphone

Hello everyone,

I just bought a Fairphone 4. I’ve got a problem with the sound. As soon as i put my wired headphones a “white noise” appears when i listen to music, podcast or live streaming …
If the music ends, the white disappears. It’s very annoying, specially during a live streaming where there aren’t any continuous sound for example … It just appears/disappears when a sound is broadcasted.

Am i the only person with this problem or … ?
I already tried with three diferent wired headphones …

It’s very problematic … Help :frowning:

Thank you

Hi and welcome to the forum.

If you still have the default OS and are using default apps to listen to sound I’d say you may well be the only one and it would be wise to contact Fairphone soon as they have quite a slow response sometimes :slight_smile:
They will likey ask you to
a) Start in safe mode, which disbales any apps you installed temporarily
b) Do a factory restet ~ before you do that you will want to back up any personal data

Anthor issue is if you have an SD card remove if before you do the tests and ensure it is formatted as Portable.

Hi Anaid,
Which USB - to- audio converter are you using?
Some possibilities are listed here:

You might like to look at some other topics on the subject of wired headphones with the FP4.

I have the same issue. Can’t find any fix. Might be because I used a cheap dongle from my local electronics store.