I had to cancel my order, following this article but it was already impossible, so I tried to contact support through a request, as it was still on processing state. But it kept going thhrough, and no sign of contact support.
During these days, I understand they might be overwhelmed.
Now, the shipment is to be delivered tomorrow, to a delivery point, so I’m wondering what I should do with this. , picking it up, not picking it up.
If anybody has the adress it has to be sent back to, that would be great. As I opened a ticket anyway, I hope it will matter if the support is silent for more than 14 days.
Thank you for your response but as it is written in this document :
You are obligated to send back the product to the address provided by Customer Support, without undue delay and in any event not later than 14 days from the day on which you have communicated your decision to withdraw from the contract.
However, I have been trying to contact support for several days now and no one is responding.
That’s why I’m asking if anyone knows the procedure to return your phone.
Just wait you should have a ticket number and a written proof you did the needful. When they need time to respond, it does not matter, its their “fault”. As user, we here in the forum, cannot give you more help or information, we have no influence.
Edit: even if someone here could provide the address, I would not just return it without support confirmation to ensure the package will be handled properly at return and not get lost somehow, because its not possible to assign to a process/ticket number