Hi @Viskens,
Sorry to hear you have a bad experience with your Fairphone and their services.
It looks like the current reply time of Fairphone suport is increased to 3 Monts, at least thats my one experience.
improvement is promest by Fairphone, ofcourse it will take time before we can experience it or self.
where did you order your phone? if you got it from a reseller, try to contact there suport team, most of them will response much faster and can help with (warranty) repair’s.
Dit you already had the option to send your phone in for repair a second time?
Normally repair centers will have much a better look when they get the same phone in a second time.
have you seen the wiki about Fairphone suport on this form: ✏ The Forum Guide to... Fairphone Support.
You managed in a different topic that you have a Fairphone how have e/OS installed from factory.
please wait for a different users with more knowledge about e/OS to confirm this:
I had read somewhere that warranty and repair of e/OS devices are handled by the murena helpdesk and not Fairphone.
i hope some of this information is helpful for you.
i hope it will be solved soon for you.
greetings
Tom