Hi all,
I have a new FP5, but I noticed that the on button is very unresponsive.
Next to that, the upper volume button is the same. I have to press six times sometimes to get it to function. Especially if I have left my phone for a while, the buttons do not respond.
Is there anything I can do? I contacted support about another issue and have not received a reply in 3 weeks so I am reluctant to try and frankly incredibly annoyed about how difficult it is to reach them (also no phone number??).
I am also curious how many others have this issue.
Perhaps you are able to use the chat for support. Thursday and Friday from 09:00 to 12:00 hours.
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Yep - had the same problem and worse - see below:
Hi all - new here. I’ve had a terrible recent experience with FF5 and wondering if anyone else has had similar.
The power button broke after only two or three months so sent off to repair to Cordon - a third party. They send back photos saying the USB port had been oxidised, invalidating the warrenty, despite this being nothing to do with the power button fault.
In addition the phone has never been in contact with water and I strongly dispute it being misused, unless they class misuse as using in a “humid” environment like a normal kitchen or bathroom? Even if I were to pay for repair how can I have confidence the oxidation - it if wasn’t pre-existing - won’t happen again?
Fairphone is refusing to help and saying I have to pay the full cost of repair or even to return unrepaired. I suspect now it was never a new phone - perhaps reused parts?
I didn’t want to post here as was hoping FP would want to put this right but they are being really evasive about answering my direct questions and are just saying “there’s nothing we can do.” This on top of an earlier bad experience I had with FP3.
The idea of a five year plus lifespan seems ludicrous.
I’m feeling very foolish for giving them another chance.
Anyone else had anything similar?
Yeah I have done this now and I got a troubleshooting email but none of the things listed worked at all for me. I’m hoping a repair will be possible because this really seems to me like a factory error.
I tried this a couple of times but it wasn’t working even in those hours and just sent me messages saying when the supposed open hours are.
Could you kindly stick to the problem in this topic and not duplicate the bad customer experience here as its off-topic.
I am now in contact with support and they suggest trading it in for new for me and sending it for repair. I am still waiting for confirmation but if it is indeed fixed I will list this as solved.