Hey @Lenja_Kinixx,
Unfortunately you can’t attach screenshots as a new member, but you can easily level up by posting in 5 topics and reading some posts on the forum.
You can also post in german. Non-English topic-titles should start with [DE], [FR], [IT], …
But your English is not so bad and with English you have better chances to get answers.
About your actual question unfortunately I can’t help you, I have never had a similar problem. And a screenshot would definitely help.
PS: You could e.g. introduce yourself in the welcome topic to get closer to leveling up. 