I have been having significant issues with charging my FP3 (2 months old) for the last week. I have submitted a request in the troubleshooting section of the website but am told it could take up to 10 days to get a reply and currently I cannot use my phone at all! On top of this, the telephone support lines have been closed for the last 2 days. I don’t understand how fairphone think this is an acceptable level of customer service and I certainly don’t think it’s very “fair”. I am turning to the community in the hope that somebody else may have had this issue and could help. I’ll copy and paste what I sent to fairphone below. Thanks.
My phone was previously working well and charging with no issues. Suddenly it stopped charging last week. It will occasionally charge while the phone is switched off, but more often than not it will wake the screen as if charging, but then continue a cycle of screen waking as if persistently rebooting, but not actually charging.
I have confirmed that my cable is still working and was working well with the phone before. It is quick charge enabled. I have tried other certified cables but am unsure of the brands - they also failed to work. There are no other issues with the phone or battery.
I have not tried a factory reset and believe that it is likely a software issue. At the moment it is dead and I am totally unable to charge it! Any help would be greatly appreciated.