I’ve tried installing e/os using the web installer in Windows 11, but it always got stuck at the “Device Detection” step, where even though the phone was visible, it couldn’t connect (no pop up on phone), even though I followed all the previous steps correctly. I heard it might work on Linux, so I …

[image] RensS: When running “adb devices“, it shows up. When running “fastboot devices“ it wont. I have tried multiple different cables and multiple different ports. And when running “adb devices” your phone in “recovery mode” and when running “fasttboot devices” your phone is in “fastboot/bo…

Hi RensS, I had the same result a month ago with my fairphone. I tried to install via the web installer via windows and linux but neither worked. I think The FP6 simply isn’t supported yet on the web installer. In the end I did install murena using the other method and it was surprisingly easy.

Which brwoser are you using? According to the manual you need to use a chrome based browser. https://doc.e.foundation/de/eos-installer#are-there-any-specific-browsers-that-i-need-to-use

[image] WillemS: I think The FP6 simply isn’t supported yet on the web installer Their device list says the FP6 is supported by the installer. [Screenshot of the FP6 entry in the /e/OS device list] Edit: not sure if you checked, but there are several topics in the /e/ forum about installin…

[image] RensS: When running “fastboot devices“ it wont. I have tried multiple different cables and multiple different ports. Sorry, I haven’t seen this point. Maybe first check if your FP6 is recognized correctly by the computer when in fastboot-mode. Just to check if the connection between …

[image] Volker: And when running “adb devices” your phone in “recovery mode” and when running “fasttboot devices” your phone is in “fastboot/bootloader mode”? My PC recognises the phone when running adb devices just as is, no mode, have not tried recovery mode yet. When running fastboot devic…

[image] RensS: Just to check, when you say “in fastboot mode”, what do you mean exactly? Is that the bootloader menu you get after OEM unlocking? The menu with the plain text where it shows phone stats? This is fastboot mode [Photo of an FP6 in fastboot mode] When the FP6 is in fastboot mo…

[image] Ingo: When the FP6 is in fastboot mode, fastboot commands should work. adb commands don’t work in this mode (by design). Ok yeah that the screen I was thinking of. I don’t remember if I tried running the fastboot command while the phone is in fastboot mode, I’ll try that soon. [im…

[image] RensS: I don’t remember if I tried running the fastboot command while the phone is in fastboot mode, I’ll try that soon. As @Ingo already mentioned, this is the way to go. Get into fastboot mode (adb reboot fastboot in terminal) and check if the phone gets recognized correctly by your…

Hi! I purchased a Fairphone 6 with a preinstalled Android 15. I want to switch to /e/OS. I updated Android, I unlocked the bootloader, I activated USB debugging, following the instructions on the support site. The web based installer ( /e/OS Installer ) didn’t work (“Cannot connect ADB No device c…

Trouble installing e/os on FP6 using the web installer on Linux

Help Fairphone 6

piero-e November 26, 2025, 2:29am 18