I already wrote the people of the Fairphone Support but it seems that they are really really busy and as they didn’t answer since 2 weeks, I try it here.
I’ve soooo many problems with my battery that I’m really already exhausted trying to fix them. I’ve a Fairphone from the very first batch.
That’s what I wrote to the support team:
My phone uses to charge either really fast or it takes hours to be fully charged. When using the phone it discharges really really fast, even though I’m not using it.
I just formatted and updated my phone from cero to Kola Nut (it took me 2 entire days to update the phone), so too many apps can’t be the problem. Sometimes it happens that the fully charged battery goes from 100 to 0 within only 40 minutes! Sometimes it lasts 4 or 6 hours, but this is still too little. I can’t charge my cell phone all day long because I need it on the street.
About one year and 3 months ago I got a new battery because I had the problem of a swelling battery. So the one I’m using now is only about one year and 3 months old. I also tried my phone with the battery of my brothers fairphone and it shows the same problems even though it seems to work normally in his fairphone.
I send you some screenshots of the battery behavior of my fairphone.
What could be the problem? What do you recommend me to do?
So, since then there passed nearly two weeks and I just tried to reset the battery as described in this thread.
Why I tried this? Because since today in the morning after charging the phone the whole night, it was at about 7% after only half an hour using it. I didn’t do hardly anything, played a game for some minutes and checked my e-mails. I connected my phone again to charge it but it didn’t really charge… it seemed to be frozen between 7 and 15% for two or three hours. That’s why I started searching the forum for other solutions and that’s why I tried to reset my phone. But it doesn’t charge, it’s stucked at 7% charged since one hour.
I really don’t know what to do, Fairphone support doesn’t answer and I need my phone for work. And I’m also a little bit angry that I don’t get any answer from the support because we from the 1st batch paid a lot to make Fairphone possible and now I’m feeling like left alone with all the problems that the fairphone shows after only two years I hope you here in the forum have some suggestions or ideas how to fix the problem or what to do or if it’s the best to through the fairphone away and buy a new not-that-fair phone