They also mention that fairphone has already acknowledged the problems below as being a software issue.
Since most of them are already cIosed, I wanted to open a new thread to raise awareness and give others the possibility to participate.
I have a FP3 with Nov’21 update. I bought it used. The use cases described below worked fine with my former Motorola One using Android 10.
When I do Signal or Threema calls, then the callee hears an echo while speaking.
When I switch to handsfree mode the echo is still there. In addition the callee can hardly hear me because my voice it too quiet.
When I use bluetooth headsets then the callee reports the quality to be noisy and unbearable. The bluetooths headsets work fine when doing signal and threema calls with my former smartphone.
This issue renders my recently bought fairphone3 as unfit for daily use.
I use exactly the same setup as with my former smartphone. The same wifi, the same network provider, the same sim, the same couch on which I use to have my calls
Build 8901.3.A.0134.20211116
No I don’t use my storage card as internal storage, but either way this feature should work, shouldn’t it?
how can you claim that? the search above shows mostly unsolved problems that are identical with mine and those threads are only closed because of inactivity, probably because the authors just gave up on fairphone:
here are some examples:
you even replied to those posts admitting that those issues exist.
apart from that, what are you trying to insinuate? that the problem is me the user although my problem is very well documented in the forum?
the issue with the low audio in handsfree mode is described by you in this post:
the last reply was in July’21 which states that the problem is still unsolved. No further posts about which update was supposed to solve it. What was the response to your support ticket 425463 that you mentioned in that thread?
There is also this thread here from Aug’21. @OneZ had similar problems (I can also confirm his 40% problems with the fingerprint reader):
Even in this thread there is no post about an update with which the issues were supposed to be resolved.
Bottom line is: This is a community forum, not the company.
If there’s nothing else in the forum, your support request is already the best way to find out what’s going on.
Just wanted to share my experience. None of my problems were solved! And thus I sold it to a person who didn’t care about these issues and I bought a used phone.
Sadly it wasn’t a good experience.
The major problem was people not hearing me well during hands-free calls. Add to this android auto not working on my car and the fingerprint sensor not recognizing me 40-50% of the time.
Just wanted to add, that my FP3 suffers the same issue. Caller hears noises while speaking in hands-free mode and without. Have not tried with a headset.
Support has replied with some standard text about diagnosing my microphone and stuff (all of which I have already tried). It doesn’t seem as they would have read my message thoughtfully because they asked questions about things I already included in my support request in the first place (e.g. build version I’m using)
In the meantime I installed LineageOS on which the issues are not present.
For those who have the same issues as I had and who don’t want to or can’t switch to LineageOS: I hope Fairphone solves those issues soon for you!
Yes I have noted that in my comms with Fairphone too. Maybe some pretty dumb AI intercepts the mails and respond to a few target words.
However as I don’t have the problems you have, though I did a year ago, it may have just been a glitch in the OS on your phone rather than an OS issue in general.
I have had this problem since May. Like @HerrBertl, the phone is unusable for me until this problem is fixed. So I put the phone on a shelf in May and updated the software today and checked again. Same problem: in Zoom or GoToMeeting, if you plug in a speaker or headset the sound from your microphone is unintelligible for people in the meeting.
I believe that when you plug in a cord to the audio port, the phone switches to a different microphone? It must be this alternate microphone which is not working right.
Is there a link to some test procedure which can help you diagnose if any of your microphones have a hardware problem?
My build shows as 8901.3.A.0135.20211222
If LineageOS is the recommended solution, why would one not be able to switch to it? (I loaded LineageOS on an Nvidia tablet so I’m sure I could figure it out.) I am not sure what I would miss if I ran LineageOS but it should be better than shelving a $500 piece of hardware.
@nmgeek fairphone support replied to my support request that they have identified problems with the microphone in messenger apps and will fix this in some future release. let’s hope this will be soon
@nmgeek LineageOS works fine but has some glitches though. Sometimes my phone just powers off (once a week) and also the camera sometimes crashes (but not often).
And be aware that you might not be able to use all your apps because they can detect your unlocked bootloader. I have no problems with my banking apps but the McDonald’s app (!!!) refuses to run on an unlocked phone