Stuck installing FP6

Help Fairphone 6
41

I got my Fairphone 6 yesterday (yay), and ran into the same problem during setup (nay) . I chose German as setup language and cannot progress past the data protection screen. Apparently my phone was produced before June, this bug might have been fixed for newer phones… (by introducing a scrollable textbox).

There are answers that have been moved to this thread that point to language change without factory reset. Those are apparently wrong.

There is no way I can see to switch language during setup/at the data protection screen (and you cannot move back to the language selection). The only solution is indeed a factory reset and then starting the setup again in English…

Off to wipe some Gigabyte off the phone and restart the setup.

(sent from my very old Huawei P10 :grin:).

42

Thanks! They should repair the bug, it is annoying
Jan

1 Like
43

I wiped my FP yesterday and reinstalled it using English. Now posting from FP :slight_smile:.

So, if you use a language that is typically more wordy (longer text) than English, don’t use your own language for the setup process, you will get stuck.

Where can I see whether this has been reported as a bug, and what its status is?

1 Like
44

From the reports seen on this forum, it can’t be that they aren’t aware of this issue. Altough it is not yet fixed in the updates.

45

Well, according to https://support.fairphone.com/hc/en-us/articles/9831446296849-Public-Issue-Tracker they were aware of a similar but slightly different issue (font size too large instead of chosen language “too lengthy”).
Which is said to be fixed in FP6.QREL.15.105.0. But of course that doesn’t really help if the actual device has been sitting on a shelf with an earlier OS version and would do the update to the fixed version after the initial setup process.

5 Likes
46

The font problem actually might be the one. Although I didn’t think the text was particularly large! I did transfer settings and data from my old phone… I’ll check the build on my FP and the font settings in my old phone.

47

I also had this problem with my Fairphone 6 when it arrived (13 days ago). To solve it, I had to increase the device’s font size to be able to reach the checkbox.

49

Where can you change the font size while setting up a newly arrived phone…? I.e. before you get to see the Android user interface?

50

If https://support.fairphone.com/hc/en-us/articles/9831446296849-Public-Issue-Tracker is correct it’s done like that:

  1. Use the back button to return to the beginning of the setup wizard.
  2. On the “Vision Settings”, reduce the font size to the default setting.
  3. Proceed with the setup again. The button will now be visible and clickable.
  4. Once set up the device, change the setting again to your preferred text size

It says “reduce” but I guess it can also “increase” depending on which combination of language and text size makes the checkbox clickable.

2 Likes
51

My FP is in Portuguese (Portugal), but since it’s not a language available through FP, I see it in English.

Increasing the font size also solves the problem with overflow in screen.

1 Like
52

It’s a new fairphone 6, and I can’t use it because the configuration do not continue. At the step of validation of the Privacy Policy, I can’t do it.

1 Like
53

hello and welcome to the community forum

In the past there have been issues when users could not tick the proper box due to language settings.

Please double check that you doing the setup in English and all the boxes are visible to you

For reference

If that works for you, let me know and I will merge your post with this topic

54

The language is English, and when I want to read the Privacy Policy, I have a green screen with the bottom “Close”

55

Is there any box like this one?

1 Like
56

Thank you for your help. I found the solution by reducing the font size. Thus I was able to have two separate areas to validate the privacy policy, and configure the configuration for a first use.
Sincerely,
Didier

3 Likes