I realise this question has been asked multiple times in different forms but I can’t seem to find any working tips to get my phone unstuck. I spent the last hours going through the Forum:)
bought my FP2 in June 18
has been running without any issues, never restarted etc., until this morning
I wasn’t charging, and the FP had about 35% left
I tried to refresh the Gmail app to check for emails
phone blocked for 2 seconds and rebooted
only got to the Fairphone powered by Android screen and kept rebooting ever since
(I never get to the blue fairphone part or optimizing apps etc. only the first FP screen)
some things I tried:
different chargers, cables, laptop etc.
without a sim card, another sim card etc.
without the case (power button doesn’t seem to be stuck)
adding a piece of paper underneath the battery to block it better (although it doesn’t seem to move in the first place)
tried to get to recovery mode but every combination of power button volume up and down for a long time didn’t work. Just restarts the phone with Fairphone and Pow by Android
phone gets really warm next to the camera objective
One interesting observation: the small led light flashes red once before the Fairphone name appears.
I figure the battery is now really empty but I can’t seem to charge it because the moment it is connected to the power socket it starts restarting in a loop, which seems to be using a lot of energy and the phone gets very hot (so I don’t think I can leave it for a while). Also without a battery but connected to the power socket the phone doesn’t get beyond the FP Pow by Android screen.
All without any success. I haven’t tried a factory reset yet because I don’t want to loose my data.
Any tips would be super appreciated! It woud be great to count on my phone or at least make a back up.
I also just tried how my phone reacts without battery but plugged. And after the red led flashes up for a short moment the phone drops into the boot loop.
Your phones reaction does not leave a different assumption as that the battery is faulty (or the phone cannot clearly make out a connected battery).
So if there is no connection issue most probably the battery gave up for whatever reason.
That’s the second version of batteries. Of course it would be disappointing having it only lasting for three months.
Simply dropping out without any further sign is after all the more to prefer way than going the Gangna… - eh Samsung style.
That was what I was afraid of as FP revealed having to find a new manufacturer for their batteries. This is a very vital part which does not tolerate making mistakes or saving on quality.
Bad news! The new battery arrived (great customer service btw of FP) but the exact same thing happened. Phone in restart boot loop, but now without the red light (as this battery is partly charged). Any idea what I can do? Apart from contacting the customer service again?