Stuck in reboot loop, battery not charging

[Koen1]

Will try it this weekend, thanks!

[Fab87]

Hi all,

I’m also facing the same issue. Have tried everything listed above for two days now but nothing seems to change. I’'m a stuck in the reboot loop with no access to any of my data and my FP2 is obviously out of warranty.
I’m also a bit worried to buy a new battery or bottom module if this doesn’t solve the issue.

@Koen1, did you manage to solve your issue?
Any body else has a suggestion to make it work again?

Thanks.

[AnotherElk]

@Fab87

Have tried everything listed above for two days now but nothing seems to change.

So you have tried to charge the battery in an external charger. This should have at least told you whether the battery’s looking good.

@Fab87

I’m also a bit worried to buy a new battery or bottom module if this doesn’t solve the issue.

If you happen to have fairphoneangels in your vicinity, they could perhaps help you with finding out.

[Koen1]

Hi Fab, unfortunately nothing worked with me and I’m sending my phone to get a replacement.

[Fab87]

Hi all, thanks for your suggestions.

@AnotherElk

So you have tried to charge the battery in an external charger. This should have at least told you whether the battery’s looking good.

No because it makes no sense to me to buy no hardware to then discard it. How much did you buy yours if you don’t mind me asking?

@AnotherElk

If you happen to have fairphoneangels in your vicinity, they could perhaps help you with finding out.

I am located in the Brisith Midlands which means there are no fairphoneangels within a 100 km.

@Koen1

Hi Fab, unfortunately nothing worked with me and I’m sending my phone to get a replacement.

This is exactly what I fear. Purchasing a charger, and then a battery and then a bottom module etc. could not have an effect at all…

Any body else has a suggestion?

[AnotherElk]

@Fab87

No because it makes no sense to me to buy no hardware to then discard it.

Understandable.
I have a spare battery, so it made sense to me to have another way of charging … and it potentially helps with troubleshooting.
(… and in case the USB port breaks and you don’t want to spend the money for the repair or it would take some time, you can operate the phone this way for a while, I know somebody who does, other brand of phone though.)

@Fab87

How much did you buy yours if you don’t mind me asking?

5,99 EUR at the time.

[Fab87]

Hi all,

Just to let you know I have completely recovered my FP2 thanks to the advice of the support team. I did order a new bottom module and replaced the old one with it and since then, I had no issue whatsoever.

I have also ordered a new battery as my is reaching the end of its life after 2.5 years.

Thanks all for your contributions.