Hello, I have a problem with Spotify (Spotify Premium) since last week and the last system update, where the app won’t connect with the internet outside WLAN. My provider is called “Congstar” and works over the Telekom mobile network. I normally have 10Gb of 4G/LTE, which work mostly flawless (whe…

I just checked and it seemed to be solved; [image] No Internet Connection Available on 4G - every other app works. I'm a spotify premium member, I have had this problem for several days and I need some help with it. I am using an Xperia XZ1 Compact that is running Android. Spotify is …

[image] Leopard_2A7V: since last week and the last system update “last system update” is a relative thing. For the sake of completeness, what’s the version number in “Settings > About Phone > Build Number”?

Build number: 8901.3.A.0134.20211116

Perhaps Spotify is not fully IPv6 compliant and still relies on some IPv4 (ie. CGNAT). Do you not also have an IPv4 APN?

I should have made it clearer tbh. My bad. Spotify still connects to the internet via mobile data. It even streams songs, but it somehow tells me that no connection is given to the internet, despite being connected and working.

I put the APN setting on IVp4/IVp6 as from the provider recommended. I will contact the Spotify support today I guess, it’s a pretty weird problem and I really don’t understand it, because Spotify literally is able to stream songs while on mobile data, but I cannot access the search function, or pla…

Are you sure it is able to download these songs or is it rather thay they are saved on say microSD? Could you try in browser instead of in app?

[image] Leopard_2A7V: but I cannot access the search function, or play not downloaded Songs from my favorit list. This normally means there is no internet connection and Spotify is not streaming but only playing downloaded songs. I would still advise to check the APN settings and change them …

I have exactly the same issue. I did all stuff available; clear cache, remove and re-install app. Problem is still there; search function doesn’t work and tje black bar underneath states “no internet connection” The music simply keeps playing, even without cache. So for some reason the app thinks…

I already reinstalled multiple times, and there are no downloaded Songs in the library anymore. I also cannot access/stream songs from the library. But I can click the grayed songs inside pre-made playlists (weekly playlist) and there it will start streaming the song. Those songs are normally new …

Spotify won't connect to the internet on mobile data

Help Fairphone 3

yvmuell December 13, 2021, 7:04am 2

Maybe this is actually the issue? There are reports from other apps having issues with the new ipv6 Telekom APN which was solved by using the old APN