I have a problem with Spotify (Spotify Premium) since last week and the last system update, where the app won’t connect with the internet outside WLAN.
My provider is called “Congstar” and works over the Telekom mobile network. I normally have 10Gb of 4G/LTE, which work mostly flawless (when I can connect to the network)
I already checked, if my APN uses IVp6, which it does.
I also couldn’t find, if my phone disabled access over mobile data to the app.
Weird thing is, the app somehow can still stream music, if a song got choose inside a app made playlist. But I cannot access my favourite songs playlist, or choose the “song radio” option, or use the search bar on mobile data connection.
So it feels like there is a data bottleneck, but I couldn’t find any restrictions inside the app’s user configuration or on my phone’s configurations.
If someone has a similar problem since the last update, pls share your experiences and, if you already got one, also your solution.
I put the APN setting on IVp4/IVp6 as from the provider recommended. I will contact the Spotify support today I guess, it’s a pretty weird problem and I really don’t understand it, because Spotify literally is able to stream songs while on mobile data, but I cannot access the search function, or play not downloaded Songs from my favorit list.
I have exactly the same issue.
I did all stuff available; clear cache, remove and re-install app.
Problem is still there; search function doesn’t work and tje black bar underneath states “no internet connection”
The music simply keeps playing, even without cache. So for some reason the app thinks it’s not connected while streaming music.
Only when connected to mobile data only. Wifi connection doesn’t have this problem.
I’ve been chatting with Spotify support for 2 hours now. We can’t find any reason jet.
The final result:
we can’t find a reason, it is noted internaly. Often issues like this can be fixed in 2 weeks so keep checking the app for updates.
If wanted go into spotify community to see if there are others.
But to be honest: i’ve searched this issue the last days and only found it on the FP forum…
I see this here and then that Spotitfy tells me I have no internet connection, although I have, even when usng Wifi since years. Espescially the Android App deteriorated since years. However normally this vanishes after a short time (normally minutes) Maybe you can downgrade to previous version of Spotify? With LOS 18.1 Android 11 , Spotify Version 18.104.22.1681, on the FP2 I currently have no issues.
Btw I see at least 1 negative review in the play store, stating the same.