Yes, I am also very thankful that the phone is not rebooting anymore (especially while doing calls).
How about the other issues? Distorted voice, mic sometimes not working / fading, extremely low volume, echo problems when on speaker, etc.?
I still have all these issues, version 0077 did not solve that for me.
How about you? All these things are solved on your phone / provider? Would be interesting!
Kind of funny, if it wouldn’t be soo sad.
Could you share your ticket no, so maybe someone from Fairphone could look into this strange exchange. So, that they at least do not close your ticket prematurely.
I have these issues (distorted voice, mic sometimes not working / fading, extremely low volume, echo problems when on speaker, people complain about it’s hard to understand me) since I bought the FP3+ in October 2020.
It happens with every update / software version - sometimes it was a bit better, sometimes worse.
I got in contact some days after I bought the FP3+. Ticket is open since 27. October 2020.
Apologies to you both for the experience you’ve had thus far. Regarding audio issues, in our January blog update we reported that our team was still investigating and just yesterday we provided another update with some positive news. Our team has identified the root cause and will provide a fix in the upcoming software update, to go live by the end of the month.
Regardless though, I have already shared your support ticket numbers with our support team and an agent will reach out to you both individually via email if they haven’t already done so.
Thank you very much for this news! I already received an answer from the support team.
I am really very happy to hear that the root cause has been found and will be fixed.
Honestly the last 4 months have been really frustrating, doing phone calls every day, often without being understood or without understanding the other side. And it was also frustrating that the support in the last months was not really convinced that this is a real issue - they always said the problem is on my side, I should change something (new SIM card - no, was not the solution / changing SIM slots - was not the solution / doing a full factory reset - can not be done that easy when the phone is used for business, too / etc.).
So thank you very much for this good news, I am looking forward for this update! I guess when the bigger issues are left behind, the FP3+ and me still have the chance to be friends