Problem deleting photos/videos/files from internal storage

Hi all,

My internal storage is nearly full, because there’s nearly 15 GB of photos and videos on there. I had moved these to an SD card earlier (and backed them up elsewhere too). It turns out that moving them to the SD card did not automatically remove them from internal storage (I don’t know why). So I deleted all the photos and videos from the internal storage myself. Or well, I tried too. There are no more photos or videos as far as I can see, but it still shows that there’s 15 GB of them in my phone’s internal storage. I’ll add some screenshots so you can see what I mean:

The only files there are these three screenshots.

Does anyone here know how I could fix this? Having so little internal storage remaining is not good for my phone.

I’ve read a similar issue somewhere, it was the picture folder of a messenger like WhatsApp or Signal.

Thanks for the quick reply!

I deleted all WhatsApp images and videos as well, and did the same for other apps. I deleted everything that was under the 14.86 GB of images. (Or well, I tried to at least.)

It was this thread, in German sorry:

It was the Telegram cache on a FP3.

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Please browse one page back (from the screen below) to Settings > Storage and make a screenshot. The SD card should be listed there. Your SD card might be set up in an unfortunate way.

Are you on Android 10 (the most recent big upgrade)?

For more on the (suspected by me, yes) SD card issue, see:


@Incanus Thanks! I can read some German, so that’s not a problem. I’ve tried removing the cache from some of my apps, but so far no luck (I’ll try more later).

@urs_lesse I’m honestly not sure how I set up my SD card - it’s been a while. It’s very possible I’ve set it up as internal storage. Here’s the screenshot you asked for:

It turns out I’m still on Android 9. Do you think an update to Android 10 will fix things?

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Thanks for the screenshot. Yes, indeed, the card is formatted as internal storage (if it wasn’t, there would be an “eject” button and an extra line “Portable Storage” in between the green and the purple lines).

I take it you already backed up everything? If yes, you should re-format the SD card as portable storage (this deletes everything on the card). Definitely get this done and free up a few more GB on the (built-in) internal storage before the big upgrade. The upgrade needs some space and wiggle room, so it’s key to have enough free space before the upgrade.


This seems to be the solution indeed!
After I reformatted the SD card, all the images I’d (seemingly) already deleted, showed up again on internal storage. I’m in the process of deleting them now, and that’s really freeing up space (am at 22 of 32 GB now).

Once I’m done deleting, I’ll start the update.

Thanks for the help, @urs_lesse and @Incanus !!


Don’t be surprised if the upgrade isn’t available instantly. If you are on Fairphone OS, you first need Fairphone Updater version 1.50.5 (through the Play Store) to “qualify” for the upgrade. If you are on Fairphone Open though, the upgrade should be instantly available without further ado.


As you guessed, the update isn’t available to me yet. I have Fairphone Updater 1.50.4, but see no way to update it to the latest version. Think I’ll just have to wait a little while for the update.

But my storage is back to normal and my phone too, so I’m happy :slight_smile:

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