Phone freezes every few seconds/minutes . . . . Help, Please!

:sweat_smile: I’m not at all tech savvy so maybe i should just buy a ‘normal’ phone??!! I bought this Fp2 2nd hand, 2 years old, 2 years ago.
I have no idea what is wrong. Just backed up all photos/downloads etc to Mac.
Intending to restore to factory settings? Good idea or not?!
Grateful for help, Iona

Have a look at Settings > Storage – how full is your storage?

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21 GB out of 32!
Thanks for your reply!!


a factory reset after 2 years is never a bad idea (did you back up contacts as well?). Otherwise, what system in which Version is installed (settings about the phone build number) . Since when does this happen and what are you doing before its happening? Are you doig something to stop it? have you disassembled the phone and cleaned the contacts with a bit isopropyl alcohol (ifixit teardown). Do you use a SD card? is it better wehn you take out the SIM card(s)?


If you happen to have Fairphone Angels in your vicinity (see here), you could ask them whether they would be able to take a look at it in person.

Hi, not sure to find that angel!!
My son has a FP2 as well and is having similar problems thigh he uses his phone a lot less than me.
Anyone looking, we live in Malvern, Worcestershire.
Thanks :smile:

It is 4/5 years old.
Wow … I’ll get back to you when I’ve done some of that :sweat_smile::stars: you’re a star!
No not backed up contacts, thanks!
I’m not doing … anything to cause it (froze for a moment then - lucky, usually have to close the ‘app’)
Well I can be writing a msg or scrolling up or down;
Took it of airborne mode this a m and it immediately froze just pulling down the dropdown notifications …:smirk:
Thanks, a lot :stars:

Could you check the system (Fairphone OS) version (settings → about phone) as asked above? There have been reports about similar problems on phones with very old (not updated) system version.

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