Hi Guys and Girls,
I want to share my experience with my Fairphone 2 and with the customer service.
I have my Fairphone 2 for about 14 month right now and already had a Display that wouldn’t react at all, two broken Top- and two broken Bottom-Modules. Everything got changed in a a fair amount of time, except the last Bottom-Module. They said, that they’re trying to improve the production chain or whatever and that it’s not in stock. Okay, shit happens, a Phone which can’t be used to make calls, bad luck. But since they did not make any attempt to work around the issue (headset, new phone or at least and individual E-Mail) I had to dig up some paragraphs from the german BGB. I hate being such a person, but as it turned out, it was the only way to get an individual E-Mail to my individual problem (Am I a bitch for wanting to be treated like an individual?). The support told me, they’ll get my complaint to the headoffice to work something out. Few days later I got a reply to an older ticket, that my Bottom-Module is on the way.
The Phone is working again, but no one seems to care that my so sutainable phone broke 5 (!!!) times in one year. When I asked about that exact issue, the question gets ignored and feel like a parrot asking the same question again and again.
Do your Phones break that often?
- Mine does not have a scratch on the outside. I am very careful with my phone, since it cost me half a year of savings, so bad handling can’t be the issue.
What are your experiences with the customer service?
It was an idealistic idea to buy a Fairphone 2. Actually it was the only Smartphone I wanted to buy, because of the idea behind the project. Right now I tell everyone who ask me, to look for another brand. How am I supposed to recommend a Phone that breaks 5 times a year (the support never answered me if that is the case with all Fairphone 2 or just mine, so I assume its every Fairphone 2) and a company that forces you to be an asshole to get what you paid for?
Anyone around here with similar problems or am I just the black sheep?