Open letter to Fairphone

[yvmuell]

Um nicht alles weiter zu duplizieren bitte bei Bedarf hier diskutieren.

Miserabler Service

Kurzes Update. Wir schreiben den 4.2.25. Seit über 2 Wochen absolut nichts von FP gehört (sind wahrscheinlich mit ihrem neuen Logo beschäftigt). Mein FP 4 ging am 17.12.24 kaputt (innerhalb der Gewährleistungsfrist). Bis heute keine Lösung. Ich könnte Definitv mein leztes FP gewesen!

FP 4 Display tauschen - Hilfe!

Danke für die vielen Tips und Hinweise. Unter einer starken Lupe kann ich sehen, dass am Kabel des neuen Displays einige Zähne/Kontakte verbogen sind. Es kann also nicht einrasten. Ich kann das aber nicht korrigieren, selbst eine Nähnadel ist zu dick, um dazwischen zu kommen. Mir bleibt wohl nichts, als auf eine Antwort von FP zu warten…

And for EN we also have several topics discussing support time since years, so add a few

Getting a response from Fairphone support

Ok Guys I’ll try and keep this civil, and within the guiidelines of the forum. My Fairphone 4 which I purchased in April 22 has stopped taking charge on 12 Nov On discovering there is a 8-10 day delay on getting a response from support I order a replacement port on 15 Nov and I raise a support ticket requesting repayment for purchase . No response and support is not contactable by phone number provided. 26th Nov I discover I have ordered incorrect USB C port 27th Nov I get an apologetic …

Problems with Fairphone service

Yes search the forum for ‘support bad poor’ etc.

What's going on with Fairphone Customer Support?

My wife has had a dead Fairphone 2 for almost a month now and Support hasn’t followed up to repeated requests for help. For more than 14 days now I have been waiting for a reply from Support. This is really starting to annoy me. Does anyone at Fairphone read this forum? I hope so, and maybe they can contact me because my wife would really like to have a working phone. Furthermore, it is impossible for me submit a request online or view an already submitted request (which I submitted by calling …

POLL: How satisfied or unsatisfied are you with your FP4?

I selected “satisfied”, but I find it quite hard to narrow it down to one feeling. I’m quite happy with the FP4, especially compared to other phones in the same category. For my usecase, thankfully, most of the annoying bugs don’t matter. But I wouldn’t necessarily recommend the phone to friends or family, outside the circle I’m “tech support” for already. Seeing the lack of communication from Fairphone as a company, the unnecessary QA errors, that should (in some cases) be caught by a simple…