My wife has had a dead Fairphone 2 for almost a month now and Support hasn’t followed up to repeated requests for help. For more than 14 days now I have been waiting for a reply from Support. This is really starting to annoy me. Does anyone at Fairphone read this forum? I hope so, and maybe they can contact me because my wife would really like to have a working phone.
Furthermore, it is impossible for me submit a request online or view an already submitted request (which I submitted by calling the support hotline). I have tried this using Chrome and IE separately. Both don’t work. Clicking on the link to my request in the confirmation e-mail I got from the FP support person leads to a page called ‘Oops! the page you were looking for does not exist’. (!) I have mentioned this issue in my support request AND sent a separate e-mail message to customer service. Both have gone unnoticed, so it seems. In any case I haven’t received any reply so far regarding this issue.
Support for my own FP2 has been fast and reliable in the past. Why this change?
Here’s my ticket number: https://support.fairphone.com/hc/requests/363955.
To anyone from Fairphone: please help!
To any community members: does any of this ring a bell?