… there is the same problem with my Faiphone, but its the Fairphone 2… Edit by @Stefan : This post was moved from here (see photo of noisy screen) .

I have the same issue as everyone else here along with a few others. I’ve submitted tickets twice for various issues 2 months ago and I’ve had no reply. Disappointment with the product and service doesn’t even begin to describe what I’m feeling at the moment. I spent a considerable amount of money o…

[image] Joachim_Engel: Also, I do not find any address to send it back for repairI am still within a warranty period, and if this problem does not get fixed I want my money back.Where can I turn to?? You’ll want to contact official support. You can file a ticket here (huge backlog, so takes a…

I have a similar issue with my brand new FP2 :confused: Everything was fine at the begining and then I bought a microSD card and opened the back case to insert. As soon as I had put the back case on, the screen went all bright (see picture : sorry the picture doesn’t upload :anguished:) I can’t use…

[image] FP2 is basicly completely unusable after the back gets hot and the screen does all sorts of things see picture Were you trying to post a picture or were you referring to one of the pictures above? I changed your user trust level from new user to basic user so now you should be able to…

Hi @paulakreuzer I was not able to upload the picture … is there any maximum size of picture for upload ? I just tried again now but no result. The picture is 3Mo I’ll try to reduce the picture size and post it here later :wink:

Thanks for the pic, I moved your posts here. First try to disassemble the screen and carefully cleaning the connectors. If that doesn’t help than you’ll probably need a replacement. To get a reply from support faster post your request number in the #supportrequest::tag thread. Don’t worry about th…

Thank you very much @paulakreuzer for your help. I have read some posts here and I see someone says the support didn’t want to change the phone because the user did take the sreen off himslef. I am not sure I want to take the risk !! I am going to post my request number in the #supportrequest thre…

[image] elisaneth: I see someone says the support didn’t want to change the phone because the user did take the sreen off himslef. Support is understaffed and therefore hiring. That must have been a new and not very well trained employee if he didn’t know that the FP2 was designed to open and…

Same problem here. I did open and clean - although I would have liked instructions for it, not sure whether I am doing it right - but nothing changed. It did come back once for a few seconds, but now I am having that noisy screen again all the time. @paulakreuzer , the thing about the support …

Noisy coloured pixels on my Fairphone 2

Help Fairphone 2

elisaneth July 14, 2016, 1:31pm 65

Here it is

Screen behaves strangely

Display going into "test card" mode