I am French, so I hope my explanations will be clear enough.
I received my Faiphone a week ago and since then once per day when I want to listen to a podcast, watch a YouTube video or when an alarm goes on, there is no sound.
Most of the time, it happens when I unplug my headphones. The sound should be coming from the speakers but there is nothing.
I don’t think it could be a hardware issue because when I test the ringtones, there is no problem. Also when I turn off/on the phone, the problem is fixed (temporarily).
By the way, my phone also reboots by itself often without reason.
Thanks a lot for your help !
I also have the new fairphone 3 and have the same problem since two days.
When i regulate the volume the sound is working again. But only when it hits the right loudness treshold.
With the fact that it is also resolved with a reboot I think this is some kind of a softare bug.
I have the latest Firmware installed.
Anyone else with the same symptoms?
I have exactly the same issue:
Here is the topic:
I just did a factory reset. Unfortunately the problem persists. It’s really annoying. I am going to contact support on this matter. Hopefully they can come up with a working solution.
I tried a factory reset to no avail
Exact same problem. Hope it will be solved soon.
Everyone who has this issue, please be sure to contact Fairphone for support. This is a community forum that isn’t necessarily frequented by FP staff.
Different audio issues appeared at some point here (volume, headphone, microphone, …), as
@robbert.f says also contact costumer support for diagnosis.
From what I’ve been informed, it can’t be self-diagnosed. Again, the best practice for when experiencing any audio issues is to contact our Customer Support. They are the ones that can provide a proper diagnostic and provide assistance.
This may be related to a now recognised software issue. Re having to adjust speaker volume triggered by many things including maybe unplugging a headset bluetooth or otherwise.
Please see the following posts
a) A response from Fairphone. If you read the whole topic it may resonate with your issue…
I have received official notification from Fairphone that this is now a recognised problem and they are working on it.
Apr 8, 2021, 11:40 GMT+2
Thank you for contacting us, I apologize for the inconvenience this issue is causing you and for any delay in our reply.
It seems your complaint concerning the poor sensitivity of the microphone is due to a software issue. Our Product Team has already been alerted and we are urgently working towards a resolution.
b) You may like to carry out this test and respond to that topic.
Using WhatsApp on two x FP3+ ~ Bought Oct & Dec 2020 with 0084 updates.
There are a umber of posts around the two issues (volume, echo) and if a user has different experience that the one described below please see the other topics
My daughter and I experimented yesterday and have the following repeated results.
It appears that only the top microphone (mic2 in the Service test) is being used
The first issue, volume, is to do with the handling. My daughter often uses hands free when walking …
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