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148

I noticed the whole website including the Support section looks generally revamped (“zendesk” has disappeared from the URL as well). While I guess you are still working on it, let me suggest keeping the step-by-step tutorials and also keeping them easily findable. Apart from offering easy visual help, they also provided a lot of German language help for those who don’t feel that well-versed in English.

P.S.: I think I overstated the “revamp” when apart from the Support section there’s just a different main photo on the start page :angel:

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149

A post was merged into an existing topic: Troubleshooting Tool Trial - Community Feedback needed

150

Hi,

I don’t know if you saw this little error

error.png1280×919 105 KB

If you don’t close the welcome message, it will overlap with the title and the main menu, so I think with a z-index: 0 on “#banner” could work.

P.D.: I just realize the title logo it’s too big on mobile devices, so the login buttons are coming out (or maybe it’s just me)

All the best,

Juan

154

I think that the welcome banner is to be read and eventually clicked away. :wink: What keeps you from closing it?

155

Does anyone have a few minutes free to help us learn more about how you guys use the website?
I’m trying to evaluate a new mobile navigation we’re implementing to make the support section easier to access.
:smiley: Thanks

Akshay

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156

Haven’t tried mobile yet, but I did run into another issue whilst on desktop: search from the main support page (https://support.fairphone.com/hc/en-us/) is semi-broken. Typing something (e.g. tantalum) into the search bar shows some suggestions (as expected), but clicking the blue “view more results” button gives me a 403 response (not expected).

Edit: mistyped the error, should be 403 - Forbidden.

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157

I’ve emailed support about the disappearance of the tutorials by now (ten days ago), but no feedback yet. Has anyone heard anything?

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158

The red area leads to the link below, although it’s above the grey line.

Still happening, and can easily be solved by removing the padding from the CSS:

.topic-list .main-link a.title {
    padding: 15px 0;
    word-break: break-word;
}

Edit: Or set it to 9px 0 to preserve UX on touch devices.

159

I found an error on https://shop.fairphone.com/en/ underneath the “Technical Specifications” section.

This is actually the chipset of the FP1 :sweat_smile:

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160

I can’t order anything because instead of the screen where I can select a shipping method I see this:

Bildschirmfoto 2017-06-02 um 11.47.38.JPG467×541 35 KB

161

I just checked and this problem does not occur for me (settings: German / Germany).

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162

Thanks, now I figured out the problem: The cart warns you if you try to order more than one FP1 battery or more than 2 FP2 batteries, but it doesn’t tell you that you can’t order more than 2 batteries in total.

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163

I found a problem/bug with the forum: if there are too many keywords, these overlap the text in the replies:
This topic has 4 keywords:

They overwrite the topic when scrolling.

164

Duplicate of this and related to this. It should get fixed during the next forum overhaul though (I can’t say when this will be).

165

I just checked the Fairphone Events page. The events are not listed in chronological order. Why are the Austrians #austrianfairphoners 2.12.) mentioned BEFORE the Stuttgarters #stuttgart (05.12.)??? Is this favoritism? :wink: :wink:

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166

It’s a bit of a mess in many ways (at least in Firefox 57), I certainly would not suspect favoritism though. Other earlier events show up “later”, too.

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167

:slight_smile: ← There’s the missing smiley.

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168

Me neither. Was meant to be a joke… I obviously failed there…

169

Of course the Judean Fair Front should always precede the Fair Front of Judea! :wink:

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