It was not my main intention to give anyone a bad feeling having troubles with their phone. But even you truly have to admit there are (maybe you even know) individuals not caring too much of their mobile and if it fails, they put it as if it´s a design or manufacturing flaw. Those I see as "the others"
Of course there are devices out there which do show signs of malfunction and maybe damage at some time. Reading through this forum you will encounter several topics of users facing troubles. But as @patata has written many of them may post their issues here rather than users having hardly to no problems.
This topic should be mainly positive about working phones which is not so common here. So for readers who don´t follow up regularly may get the impression the phone seems to be a trouble maker. There is an obvious unbalance if only taking a short glance at single topics.
You may realize that despite of it not being very long (yet) there seem to be many readers sharing statements and opinions by only giving likes. This also should not be neglected.
You are among those users not having a positive experience with your phone, which does not automatically mean that you don´t know how to treat a mobile the way it was made for. I feel sorry for you in this case. Since the phone does not operate as it should the FP customer service will surely try its best to help you.
There is a long thread about FP2 bugs.
As a small startup company as FP is, it cannot catch up with the same quality check level as big players. The risk may be higher to have parts shipped which does not fully meet the expectations. @BertGwrote once. There is another topic about bugs.
Surely FP has no intentions to deliver unusable, faulty units to customers, they rather do the best they can to improve.
There are those “others” out there. Some also crossed my path using different handsets. But in this forum there are some posts of phones having been dropped, taken a swim in the toilet or otherwise were handled false. This asks for trouble. and cannot be the cause of an inherent design/manufacturing flaw.
Unless of course customers switching to FP2 are fastidious of Samsung, Sony etc. models which are waterproof, shockproof meanwhile and therefore judge these attributes as general must haves, actually thinking when not having them is a design flaw.
I believe many troubles with mobiles could be avoided if customers would take themself more time to find a handset that meet their needs. If someone tends to drop his phone, better don´t go with FP2. Likely to loose things in the toilet, don´t go with FP2. Likes to keep it in tight garment pockets with plugged in audio or usb plug, reconsider your habit of usage.
My Fairphone 1 (first edition - 2014) is still working fine as well! I even still have the first limited edition cover on it (because I like it so much)! And I’m very proud of being part of this movement from the beginning. Maybe I’m just lucky, or it’s the tender care I have been giving to my precious…
Only changed the screen one time because of an incident with gravity. But that was a really cool thing to do, actually. Apart from that, no (unsolvable) issues.
I hope this movement will inspire other companies in the industry to become more sustainable and fair.
Just to let everyone know: I’ve had my fairphone for 2 weeks now, immediately switched to Fairphone Open OS, and found everything to be working fine. No complaints.
I too have a FP1 from June 2014 & love it! It does need charging more often now & I think doesn’t always give an accurate reading of what the battery level is at, so I’m wondering if it needs a new battery?
I’m also wondering about upgrading soon to a FP2……
It has cover number 4 because the first three split, it has very rare reboots and I was really furious, when the phone was stuck in the Bootloop after the Marhmallow Update for the second time. (The problem with the update when the Google App was disabled wasn’t Fairphone’s fault.)
BUT so far, my FP2 hasn’t let me down. No problems in daily usage.
Having read so many complaints about “our” Fairphone I want to state that mine (FP2) still works perfectly, after more than a year now. I once had an issue with the camera which was easy to solve, and that was it.
So I want to tell you all that this is a very special product which I enjoy, for a big part due to the philosophy backing it: it’s modular, thus easy to repair, it’s built of carefully chosen materials, etc. – we all know that, anyway.
I think the main reason for seeing many complaints in this forum is the fact that if it works, you don’t feel the need to tell anybody … On the other hand, if there is something to complain, the forum ist the place to go.
I too am very happy with my Fairphone 2. I have been using it for three years now and had a few issues (it got hot for a while and drained the battery, but deleting a few stupid apps got rid of that problem), but altogether, it is a solid machine that has served me well.
That’s a well known effect in research (self-selection bias). Those people who have problems (or the few people who are extremely enthusiastic) are more likely to participate in surveys or to post in forums. So you can’t conclude from complaints in a forum that the product or service is bad unless you relate their number to the total number of customers.
Apart from that, no (unsolvable) issues.
.