Whenever I record videos of a louder scene, the stock video recorder levels sounds quite wrongly. This adjustment is performed after about a second of recording where the sound is quite good (see attached video). After this automatic adjustment, the sound recorded is pretty much unusable and “very indirect”. This issue seems very reproducible to me. Is something wrong with my phone or is this a software issue that needs an urgent fix…
See here for the video recorded
Thanks for your help.
Welcome to the community forum.
Unfortunately your shared clip has expired (only 24h on Wormhole), maybe you could find a longer-lived solution?
Could you indicate your current build number (Settings > About phone > Build number)
There was a problem with loud sound in videos on the FP4. Is yours similar or the reverse (too much damping?)
I made videos of a concert with the stock app and I’m sorry to say, that the sound is very bad. The videos are not useable to hear it, it’s distorted.
Wondering why, my son made also some videos with his 5 year old phone, also my brother with a newer one. Both sounds are clear and have fun and can enjoy the videos.
This quality is not was I expected buying a new phone, sorry.
This being just a community forum, problems of this sort must be reported to official Fairphone support to get fixed, so please do that in any case (visit https://support.fairphone.com ).
Do you think your problem might be similar to this one, which was about recording in a loud sound environment. Would that be your case too?
If so maybe we can merge the topics.
Yes, we can merge this topic.
Unfortunately, in the meanwhile I learned, that this behaviour was also an issue with former fairphone builds (fp3, fp4). Wondering why there was no solution up to now.
Asked the fairphone support about the bad video quality - unfortunately I got the expected answer: oh wait, we have to ask you a few questions before, and check the phone mics.
Yes, the phone mics are working properly in a silent environment - but these guys will do this way, as it was the first time, that they hear from the problem.
Searching the forum, they could easily find out, that the same problem (Recordings in a very loud environment are not possible to play) exists at least since FP3.
I think, buyers of FP, regardless the generation, should have a much better support, because they buy the phone not only to have a new phone but also to support this company.
This issue was present since 2022, I write also a topic at 2023 ( Record a concert, sound issue ) and quite sure I read about it on the list of known issue but now is disappeared but is stil exists on our devices…
You post in a FP5 topic about FP4…means yes people reported about this for FP3 and FP4 as well, however even if listed in the FP4 issue list, it does not mean anything for the FP5.
Ok Sorry I didn’t see the FP5, I search on the forum after that mine thread was closed due the 6 months…
Hey there, FP5`user here (since 16 days). I was really disappointed by the audio recording quality in loud environments as well, I go to a lot of concerts and the audio is completely distorted and it’s really really not accetable on a smartphone that costs more than 600€. I believe in the mission of Fairphone but now I am considering the possibility to change this FP5. This issue has been reported by other people (mainly on FP4) and a solution that should increase the audio quality is using OpenCamera and changing the video settings under “source audio” to “unprocessed” this will remove this strange filter that is applied by default on the FP5 (bu apparently it persist from the FP4), however the results (especially with loud bass) is still low quality but at least you don’t have the strange audio distortion. Right now I use opencamera to record video in loud environment and the standard one for all the other activities. I hoped this helped you!
I have given up taking videos at concerts as the sound is really bad, or I just make shorts without a sound.
I offered my partner a fairphone 5, I knew about the issue of loud sound recording on the fairphone 4 but i hoped it would have been corrected in the fp5.
Apparently not.
Unacceptable for a 600 euro phone.
Even cheap phones can record correctly in concerts, such as an old s9 or A40.
Hi, as you can see from the comments above there is a way to reduce the sound distortion: you should try installing OpenCamera and set the source audio setting to unprocessed.
With theese settings if you take videos with OpenCamera it will be better, but overall still poor quality. I still didn’t understand if is a software or hardware issue but I would always reccomend flagging this out to the support, hopefully if a lot of people do it they will understand the magnitude of the problem. Another solution I read on this forum is to download the app “Dolby On” and shoot videos from there, apparently it improves the audio quality but I still need to try this.