and who pays for that pcb?
i ordered now one… but your support is really annoying… and with annoying, i mean - not working
I will say it again: you shout your frustration at other USER! So its not my support!
yeah speaking of live chat 
went there… it’s 15:00 and it says “sorry working hours are 10-16 o’clock”…
i mean…
thanks for nothing, i guess?
Did you just try still to start the chat?
Edit: read here
of course i did.
i really tried everything.
yes, sorry - your profile says “Fairphone Angel, Community Moderator”
you answer all the questions.
i misinterpreted your role here as a fairphone team member
but if you are “just an ordinary” user, i won’t waste your time anymore.
still hoping getting propper support.
In my experience you need at least two weeks to get the first reply, then they usually ask you to do things that you know won’t solve the problem, and then the “real” support starts but it’s still slow.
However, in a couple of situations I could experience they’re support and besides being so slow, they really did a good job.
But I definitely agree with you the response time is awful.
Ciao,
Max
1 Like
Maybe that’s what they meant with “5 years support”
Well then… Lets wait
There’s nothing ordinary about @yvmuell .
Please get familiar with the forum vibe.
There are Fairphone Angels - people volunteering to assist with your phone locally, Forum Moderators - people volunteering to run the user/community forum and Fairphone Employees - visiting forum and randomly responding to some posts. The latter will have the letter F on their account.
I understand your frustration and I am sorry your phone charging is an issue. The only way to speed up the support response that I know is to contact them via live chat. There have been some minor issues with the live chat dicussed here, it seems most of them resolved. To the best of my knowledge you should be able to reach FP Staff there within their working hours. If that does not work as expected, check the thread quoted above for ideas, perhaps try with a different browser.
1 Like
well then i hope for the best, that there will be someone working on monday… just 10 days after my problem started.
Just had a look at the website,
It says the chat is off today so I hope you would manage to get through on Monday. and next Wednesday seems to be off as well 
plus they suggest some tests to perform if your phone has issues with charging, you may have a look
Update:
The Support was very hard to reach out.
A Ticket alone is not very well recognized.
As i managed to reach the chat-support (which is pretty difficult for normal working people) everythin went fast.
after i conviced the chat support, that i did everything one can expect from a user, i was allowed to send in my phone.
the repair is managed by the french cordon group, which was an absolute pleasure.
they keep you up to date on every step they make.
and less than a week later, i got my repaired phone back.
props to cordon group.
2 Likes
Do you know how Cordon solved the issue? Did they replace the USB-C port?
It could be useful for someone willing to make a try and repair the phone by himself.
Ciao,
Max
Same here can’t connect to the car this week end, I tried 4 cables and now I have the error message about the USB port being disabled… I bought the phone mid-September
Facing the same issue in FP5 running /e/OS 2.6.3
I think it might be a hw issue, though. I’ve been using my phone with a car holder that was forcing the power jack to touch the car dashboard, and probably damaged it.
My phone just started to complain about the ‘liquid or debris in the USB port’. I’ll try to replace the USB-C port, fingers crossed…
Clean the USB-C port. On my Fairphone 5 the message was displayed and it disappeared by itself.
1 Like
Thanks!
I tried to clean it with a toothpick, but didn’t have much luck. Any cleaning tips?
Stop your phone and restart it. It took me about 4 hours before the message disappeared.
Done that too. The message does not stop displaying.
The only way to charge it for now is to shut it down and leave it in the charger. It charges very slowly, though…
I replaced the USB-C port with a new one, but the problem persists.
I’ve checked with a number of different cables and chargers (also the charger included in the FP5 package) but no luck. I’ve submitted a ticket since 10 days now, but no response yet.