Nice to know.
Do you know what they did? Did they replace the USB port?
Ciao,
Max
Sadly I cannot really see from the report what was done. I suspect it was more than changing the USB port, as I did that myself too and it did not change anything.
But maybe you can know more from looking at the intervention report Cordon Electronics send to me. If you do, I’d be interested in your findings 
intervention_report_censored.pdf (100.0 KB)
The report states that the “bottom PCB” was changed, so that might include just the charge port or the whole bottom module. Mainboard or other parts are not listed.
How about the IMEI listed for “in” and “out”? If those are the same, the board would not have been changed.
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IMEIs are the same, so no motherboard change
That’s interesting, thank you! Maybe that helps others with the issue to repair it themselves (if they get the necessary replacement parts).
Hi everyone,
I just received my new FP5, set everything up and after the first update 2h later, I have the same message. What do you think? Sent the phone back to get refund or is there hope?
As I understand you the service is clueless and is doing try and error on our nerves …
My new phone…so back to the FP3 and looking for options?
Br
Ilona
Hello and welcome.
My feeling is that there are two possible scenarios - forgive me for simplifying. Plus of course the proper liquid/debris in the port but as you are saying it is a new phone, I am not really suggesting that could be the case.
The culprit might be the USB port/the bottom module or the charger/cable.
That is the reason why the support might ask you to verify and check with different cables/chargers.
I would have checked the different chargers/cables before contacting the support. But if the issue persists, then sending phone back might be necessary.
Just to share my experience, I had this notification I think a few times, once most likely because of the rain, once because of the incompatible cable. Now I use the silicone plug/cap to protect my port. So I understand where the support approach is coming from, but also of course I understand that it will be frustrating to hear if you have taken all the steps to exclude this option.
Best wishes and good luck
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Thx for answering,
Yes I checked with different cables and found differences of amphere between - 165 up to +1500, but in any case with every even the partially successful loadings this message keeps popping up.
I also had my FP3 watered and knew this message to be right and good safeguarding the device, but this is not it.
I am so frustrated and sad to see myself going for another phone after so many years…I fear this was too much for the idea and wish to make sth good…it got to big and ended with the same issues everyone has but with too little support…
Hi there, same problem, when do you think Android 14 is due?
Wish you all the best to solve this issue.
BrIT
I wouldn’t be too surprised, if Android 14 was arriving within the next few days. It was announced for this summer and Fairphone has been hinting at “big news soon” in the latest newsletter. Regular updates are usually released in the middle of the month, so with some luck, Android 14 is just around the corner.
I might be totally wrong, of course. And nobody knows, if Android 14 solves the “Liquid” problem (which I only had twice since I got the phone in November).
So far there is absolutely no hint its a software problem and 1 confirmation it might be the bottom PCB. Also there are very few devices having this message contsantly so I would think Android 14 will not change anything on those devices.
I saw the message once when the phone dropped out of my hand while it was charging
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Hi, yes, It seems to be a hardware issue: I did the factory reset and the message remains.
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Just for clarification as there is often a misunderstanding about factory resert: a factory reset does not change anything at system level (other than resetting all settings to default), this only deletes user data.
@Ilona_Schulte sorry to hear about the failed repair. After I received my device back I didn’t experience the issue anymore. You could compare the repair documentation (intervention report) you should have received after the repair with the one I posted here and see, if they did the same steps or not.
Since for me the repair worked (hopefully the issue doesn’t show up in the future 
) I think sending it back in after contacting support might be a viable solution.
Hello everybody,
I have the same problem. My FP5 regularly gives a warning that there is dirt or fluid in my USB-c port. Especially when I disconnect it from the USB-c connector in my car. I’m pretty sure there is absolutely no dirt of fluid in that connector. When I get home and connect it to another USB-c connector I get the message that everything is OK. After reading through the forum it looks like a problem with incompatible chargers (If this is really the case, then please change the warning/error message I would say…).
No one here can, this is a user forum. Please contactsupport .
well, now i’m in the club…
since yesterday, my fairphone 5 does not charge anymore.
everytime i plugin the charger, i got the message that there is “liquid or debris in the usb-port”
as soon as i unplug the charger, a message is displayed, that the usb port is now clean and free to use.
and that goes on and on.
i had that issue a few times earlier this year, but unplug and replug the charger cable did the job.
but not anymore.
solution i tried:
-
use every cable (4pcs) and every charger (3 + 1 car charger), combined them in differend orders, but the problem still appears every time.
-
cleaned the usb port with compressed air and a small plastic pin - to remove the last bit of debris
-
removed the entire usb-port, cleaned everything with isopropanol and a verysoft toothbrush
nothing helps
i contacted the support and hope for the best.
furthermore i ordered a new usb-port at my own cost, in order to try out my last idea to solve this fast.
the problem is, i can hardly send in my phone, since there are banking-apps etc running… which will get a problem either way, after the battery dies - i have 10% remaining.
my newest idea is that i let the phone sit for 24h in a box with 100g silica-gel beads.
… frustrating…
7 days!!!
since i opened a ticket with this problem.
no answer - no nothing.
what do they think?
it’s not fun, beeing not able to use a phone you extra paid more money for the hope of a better supported device.
come on…
do something.
Did you contact them through their live chat? Did you receive an auto mail with ticket number.
And just to note you shout your frustration at other user…