There’s nothing ordinary about @yvmuell .
Please get familiar with the forum vibe.
There are Fairphone Angels - people volunteering to assist with your phone locally, Forum Moderators - people volunteering to run the user/community forum and Fairphone Employees - visiting forum and randomly responding to some posts. The latter will have the letter F on their account.
I understand your frustration and I am sorry your phone charging is an issue. The only way to speed up the support response that I know is to contact them via live chat. There have been some minor issues with the live chat dicussed here, it seems most of them resolved. To the best of my knowledge you should be able to reach FP Staff there within their working hours. If that does not work as expected, check the thread quoted above for ideas, perhaps try with a different browser.