Help I can't transfer my photos to my laptop

[rubybootz]

Hello Fairphone Community!

I have no more room on my phone to take new photos

I have connected my FP3 to my laptop via usb and found my phone’s folders. I know how to set my charging cable to data in phone settings, but am now stuck.
I have been able to transfer music onto my phone, but can’t work out how to move my photos from my phone onto my laptop (it’s an HP using windows 10 version 20H2).
I don’t care which software I use for viewing photos on my laptop, whatever works, so any suggestions would be welcome.

I realise it is probably something ridiculously obvious, so apologies in advance for being daft, but can anyone help me please? Ruby

[aspergerguy]

Hi Ruby,
Not ridiculous as this problem reported before where issue seemed to be with particular PC:
https://forum.fairphone.com/t/fp-3-doesnt-show-files-after-connected-to-pc/64477

[amoun]

I know this is not the answer you want but
a) you can transfer via bluetooth maybe and
b) if you have the photos on the SD card and the SD card is set as external you can insert the SD in the computer. If you have the SD card as internal, once you have copied the data I would reformat it as external and keep all your personal data on the SD card.

A problem that can occur in that recorded data on an internal SD card or memory is encrypted, but transferred files may not be.

Try and transfer an image to the phone, like you did with audio and see if you can recover it and some audio from the phone.

A little guide to... using SD cards

Android 6 introduced new options for using an SD card in your phone. When you format an SD card or insert a new SD card, you’ll have two options: Internal (adopted) storage or External (portable) storage. The option that most closely matches older Android versions is the external option. There are a couple of things to take into account when choosing which option works best for you: Formatting as internal storage means that… your SD card and the internal phone storage will no longer be visi…

[Ingo]

@rubybootz

but can’t work out how to move my photos from my phone onto my laptop

That sounds a bit like you don’t know where to look for your photos on the phone, right?

If you transferred music from your laptop to your FP3 I assume you’ve put it into the “Music” folder.

To get your photos it’s just the other way round, only it’s not called “Photos” but “DCIM/Camera” on the phone.

[rubybootz]

Thank you so much, this worked, I can’t remember why I couldn’t find it before.
One more issue though, I assumed it would move the photos to my laptop, but it just copied them, so my phone is still cloogged up with too many pics.
Is there a quick way of deleting all but favourites on my phone, as I used to be able to do with my iphone and itunes. I don’t know why iphones/itunes stopped being able to do that, but it was the handiest function, havent got time to go through and delete idividually!

[rubybootz]

Thank you, I tried these, but not sure I did it right

[rubybootz]

I might try this next time, thank you