Hello,
I cannot use Live View on my new FP6, the button is greyed out.
I did some research and discovered that you need to have Google Play Services for AR installer, in order for Live View to work.
And, sure enough, that app is not on my phone.
But what’s worse, when I tried to look for it on the Play Store, it says that my phone is not compatible with that app.
I’m shocked: a brand new phone, released in June 2025, that does not run AR?!?
I walk a lot and heavily rely on Google Live View…
Please tell me there is a fix, because otherwise I am considering returning my FP6.
Thanks, I saw that post, but that was FP3!
Do you mean that even the brand new, just launched FP6 will never support AR?!?
This is a serious problem for me.
I did ask. Their first answers were all about restarting the device, checking authorisations in Google Maps, and so on…
Clearly, they had no idea about the real issue here…
I’m not a technical person, I don’t know whether this problem can be solved with software updates (seems like the answer is no…) or with a new module, but should Fairphone confirm that I’d be stuck for many years with a device that won’t be able to help me walk through a city, I’m going to return my phone.
I dont know how live view works or if this needs ARCore enabled/supported. i’m 100% sure there will not be any new module to fix this.
As said I dont know what live view is or how it works, however I walk through cities without that, so it might be rare use case and with this will maybe not get a lot attention from FP end soon.
Indeed, quite shocking. One wonders who Fairphone designs their phones for. Seems to be an incredibly narrowly defined user group. If all the needed technology is present in the phone, what would it cost them to enable this?
I started my cool off return because of the usb 2.0 port which bugs me more than i expected, and now realized that the phone does not support arcore either.
What started as a great phone experience ended in a terrible multi purpose device experience. Everything past basic phone use is leaving a sour taste and im not sure how Fairphone can continue to push devices lacking features considered basic in 2025.
I’m very sorry to read that. I was about to buy a FP 6, but now have to turn to other options. I found this thread when I googled why the FP 5 shows an error when you try to launch an AR app.
I do, on occasion, develop AR apps and a phone which cannot run any AR app is therefore not an option for me.
I found this too late. I just wondered why I couldn’t install an app for OpenStreetMap mapping I was using on my old Pixel 2 (a phone from 2017). Turns out the app needs AR Support which my old phone has but not the brand new Fairphone 6 (8 years younger and almost twice as expensive).
I eventually decided to keep the phone and I’m happy with it. But I really don’t understand why they decided not to include such a commonly used feature… Not only for Maps, but anything AR-related is of course not working (displaying objects in space while shopping online, for example, or some services offered by museums and exhibitions).
A real pity.
I think I did, but it was months ago.
The problem is that it’s not a software problem: it’s hardware. That AR component is missing in all FPs, not only in the FP6, as far as I understood.
Not sure why they made this decision, I’m not a tech expert.
It should not be a Hardware issue. The device has suitable cameras, Gyroscope, Accelerometer, and a SoC that can handle it. It seems to really be a software limitation.
I found this online: “Despite being a modern device based on the Qualcomm Snapdragon 7s Gen 3 chipset, the Fairphone 6 does not currently support Google’s Augmented Reality services (known as Google Play Services for AR or ARCore), mainly due to the lack of official certification from Google.”
So it’s not a “missing hardware part”, but apparently it’s just a missing certification. Appanrently it’s been like this for years and I’m not sure why Fairphone is not pushing for this certification (maybe they are, then I’m wondering what’s blocking it).
