FP6 Sim/esim Issue

[Meaghan]

Hello
sorry to hear about your frustrating experience

The forum search revealed some issues with the 3 network in the UK, most - if I am not mistaken - referred to limited calls availability and were solved by checking 4G/5G/VoLTE settings.

I would imagine the CS might have asked you already to check those so I do apologise if that sounds familiar

https://forum.fairphone.com/search?q=UK%3B%20Three%20order%3Alatest

Can't make calls on UK Three network

I had this problem too and had to ensure that VoLTE was enabled. Try this: Settings > Network and Internet > SIMs > CARD 1 > 4g Calling This was switched off for me - when I switched it on, I could make and receive calls.

Brand new Fairphone 5 won't dial out

Sorry I have only just seen this message, thank you for replying. I have now resolved the issue following your and ymuwell’s suggestions (though I had to do a search to find out what VoLTE means Thank you very much for your help. I really appreciate your taking the time!