I had this problem too and had to ensure that VoLTE was enabled.
Try this:
Settings > Network and Internet > SIMs > CARD 1 > 4g Calling
This was switched off for me - when I switched it on, I could make and receive calls.
I had this problem too and had to ensure that VoLTE was enabled.
Try this:
Settings > Network and Internet > SIMs > CARD 1 > 4g Calling
This was switched off for me - when I switched it on, I could make and receive calls.