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Where would it/they need to be shipped (country or city)?
London, UK
Other, remarks:
Phone no longer charging so need new bottom module.
As your FP3 is most likely still under warranty: Have you contacted the official Fairphone Support to figure out if you qualify for a replacement bottom module under warranty?
It is under warranty and I have contacted them, am waiting to hear back. Not sure how long it will take so trying to see if I can get it sorted this way too.
The phone does not charge. I have tried multiple chargers but all it does is turn on briefly then turn off again. Phone working fine otherwise as I tried another FP battery in it and it worked fine but still couldn’t charge.
I would suggest to buy a bottom module via the official Fairphone shop: Fairphone 3 Bottom Module - Modular design | Fairphone
than inform the FP service, so they can probably give you a refund after acknowledging the warranty case.
The other issue is that the usb port may be dirty, I’ve had debris/dust colelct in previous phones and eventually damaged the port when trying to clean them. But a @urs_lesse has said the phone is still under warranty, so if you have not damaged it then it will be covered by warranty.
I have seen a post where similarly someone bought a new module and Fairphone reimbursed them once they had assessed it was a faulty part covered by warranty ~ I’ll see if I can find the post and update this topic with a link.
Whether or not it is a problem due to a debris ridden usb port you may like to protect it in future.
EDIT UPDATE: I just noticed @Incanus has suggested the same option
And I can see from your quick response that you may have already considered that
I would give it a try anyway, sometimes the estimated delivering time is too pessimistic.
The german shop Vireo ships worldwide, they have it on stock, but charge 14,90€ for shipping to european countries: Untermodul für Fairphone 3 | grüne Elektronik bei Vireo kaufen
Once you’ve resolved the issue you may like to keep the defunct module as it could be repaired, I don’t mean you could/should try
Here is a link to adept user @Leo_TheCrafter who has been busy making bottom modules for the FP2 ~ ridiculously impressive ~ so in the future no doubt someone will be recycling old FP3 modules ??
As @HolosericaCaligo has queried. You mentioned trying alternative chargers but not cables, they can be an issue. To resolve not having a prime cable I bought two from Fairphone.
Just wanted to mention that I didn’t see visible debris either in my phone port when it didn’t charge anymore a few months ago. However, it worked again after cleaning it with a thin tool covered in thin cloth, and alcohol solution. Support will make sure you do the same before sending anything.
I see the forum is running out of options, so let’s hope someone can supply you with a bottom module. Saying that, when I bought my phone in Oct 2020 there was a wait of a few weeks, but it arrived in days. Have you requested one, to get on the list of important customers?
So support got back to me and want me to send the phone off to them but that means being without a phone for weeks due to delivery times… they say they won’t just send me a replacement bottom module. Any advice?
