they said it would take 1-2 weeks but not including delivery. When I ordered my phone it took weeks just to be delivered.
Are you living at the north pole 
?
@Incanus :- Mine arrived in days in Oct 2020 my daughters arrived in a couple of weeks in Dec 2020, it’s a bit hit and miss
It seemed like it! They had some issues. Brexit doesn’t help!
I also ordered mine in December 2020
Im also not able to back it up as I cant turn it on…
That’s for sure, I don’t know if it helps at all.
Anyway i wouldn’t expect, that it always takes weeks to ship a phone to the UK from the Netherlands.
My phone randomly started working and charged fully! however, now it is only retaining its charge and not increasing the charge…