Hello: I want to add music to my phone but I cannot. The phone and computers do nothing when plugged together except that the phone says it is “Charging” (but does not actually charge unless I turn the phone off). Here is what I have tried:
- 3 Different USB cables including a brand new high quality Duracell cable.
- 2 PCs
- Windows 7 and Windows 10 (Neither recognized it)
- Emptying App Data
- Turning the phone on and off while plugged in
I would prefer to not factory reset the phone as I have sentimental text messages on it that I have no way to export.
I’ve been searching all over for a way to fix this.
Thanks for your help.