Hi Tom,
Thank you for getting back to me!
I read the Troubleshooting advice but it did not help at all because under Settings > Security & privacy no Fingerprint option is to be found. Also, nothing comes up when I search for it (type Fingerprint into the search function) and in Device unlock no Fingerprint option is offered either, only PIN and Face Unlock.
When my screen is locked the message Fingerprint hardware not available pops up.
And finally, when I check FingerPrint Rawdata and FingerPrint Enroll these info are coming up for both:
FP5 MMI TEST
SW: UT2L
BSN: CWPD06BQ9NG00MK
3DS: SAA6AS0AA10C
ONLINE
PASS
I have no idea what that means.
Thank you for offering your help, it’s much appreciated!