An odd one this : I submitted a support request to Fairphone via the contact form on the website’s support page re a broken USB-C port on my in warranty FP5. I received an automated response saying to reply if I still needed help.
I replied, 1.5 weeks passed, and not received a response from Fairphone.
I then replied again, and got a reply saying to reply if I still needed help.
Am I stuck in some kind infinite reply-to-reply-to-reply loop without my messages actually reaching Fairphone?
Today I’ve also sent a direct email and Facebook message to see if that gets around the above. Not sure what else to do really to get warranty support here.