FairPhone 5 – Reliable and Supported OR Buggy and Frustrating

[T4om]

hi @sivihk,

Thank you for your well written post.
i’m bit set to say, but i agree with your statement.

Ther are already multiple discussions on this form about this.

i think its best to continue the discussion here:

Fairphone support - no response received

An odd one this : I submitted a support request to Fairphone via the contact form on the website’s support page re a broken USB-C port on my in warranty FP5. I received an automated response saying to reply if I still needed help. I replied, 1.5 weeks passed, and not received a response from Fairphone. I then replied again, and got a reply saying to reply if I still needed help. Am I stuck in some kind infinite reply-to-reply-to-reply loop without my messages actually reaching Fairphone? Tod…

or here:

Sadface: I don't think I'm buying another Fairphone

I’m extremely sad to have reached the decision not to buy another Fairphone. I feel like I’m the ideal target audience for this brand. I had the FP2 for a few years, and happily replaced the battery and upgraded the camera. My wife was rocking an old Motorola, and when it died I decided to buy 2x FP3s. The FP2 was converted into an audiobook player for my mother in law, and it’s still alive. I bragged about the Fairphone’s repairability to anyone that would listen to me (and I’m sure I’ve bored …

or here:

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Originally published at: Fairphone's next chapter starts now. - Fairphone We’re stepping into 2025 with a big shift—one that goes beyond a new logo and fresh colors. This is a milestone moment, built on more than a decade of learning, growth, and hard work. This rebrand is our long-term promise to you. When we first launched Fairphone, it was a radical experiment: could a tech company actually prioritize ethics without compromising product quality? More than a decade later, we all know th…