Hi Community !
I claimed a warrany case on Oct. 6th 2020, but Fairphone B.V. won’t repair FP2.
First I asked, if the used phone is covered by warranty.
Answer: Yes, it was delivered on Oct. 8th, 2018.
The support asked for pictures.
I sent the pictures of that phone with no damages or contact with water visible.
Some more mails has been sent by the support asking further technical details.
Now, more then 6 weeks later, nothing happened at all.
We have 3 fairphone in our family, but I am very disappointed how Fairphone B.V. is handling this warranty case, Why should I buy another new Fairphone, if I get such a weak support ?